Suzanne Smith Email and Phone Number
I am a transformational and collaborative leader with extensive experience in international business development, partnership management, transnational education, admissions and recruitment within the international education sector. With over 12 years of leadership roles in higher education, I have successfully led complex university faculties and business units through significant change and organisational development. My expertise includes contextualising international student recruitment strategies and communications, transforming academic and research portfolios into marketable formats.I excel in facilitating the delivery of the strategic plans by providing clarity and direction teams, fostering strong relationships across the organisations and industries. My highly developed communication, critical thinking, and reasoning skills have been pivotal in driving innovative strategies and improvements in Higher Education practices and approaches. My strengths in financial management, analytical skills, and team leadership have enabled me to achieve and exceed organisational KPIs. I have a proven track record in project management, financial and resource management, continuous improvement, staff leadership and management, international recruitment and admissions, mobility, engagement, and strategic partnerships.
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Higher Education ManagerTafe QueenslandBrisbane, Qld, Au -
Higher Education Engagement ManagerTafe Queensland Nov 2023 - PresentSouth Brisbane -
Manager, Partnership Development And EngagementTafe Queensland Dec 2022 - Nov 2023Brisbane, Queensland, Australia -
Partner Success ManagerAdventus.Io May 2022 - Nov 2022AustraliaAdventus.io is transforming the way the world accesses international education. We are a multi-sided discovery and booking platform for the international student recruitment market. Enabling institutions, recruiters, and service providers to seamlessly find and transact with each other, anywhere in the world. Ultimately, helping students make confident study decisions through a trusted platform. -
People Development And Performance ManagerMurdoch Lawyers Apr 2021 - May 2022Toowoomba, Queensland, Australia- Talent Acquisition Strategy- Recruitment, & Onboarding- Training & Development- Performance Management- System Implementation - HR & Payroll System- Policy & Process Review -
Director Of EnterpriseSofiri Jul 2020 - Apr 2021Queensland, AustraliaGlobal role - working with education institutions across the world to take control of student recruitment channels and target better prospective students utilising white labelled digital technology platform.- Partnership Development - negotiating partnership arrangements; reviewing and considering international contexts; identifying and developing new opportunities;- Relationship Management - engaging regularly and ensuring customer satisfaction; identifying new opportunities.- Continuous Improvement - providing feedback to developers and Board on opportunities based on feedback and market intelligence.- Data Analysis - reviewing data and trends to identify market opportunities.- The Instant Qualified Applicant Platform (IQAP) enables institutions to recruit students with our cost-efficient, end-to-end white-labelled digital (recruitment) platform that supports revenue generation through the recruitment of a targeted number of (Gen Z) students of required quality and diversity, from lead-generation to conversion to acceptance/enrolment. -
Non Executive DirectorMurdoch Singapore Pte Ltd Sep 2017 - Jun 2020Singapore
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Director InternationalMurdoch University Jul 2017 - Jun 2020Perth, Western Australia- Led the international business unit, leading a team of 30 professionals to achieve strategic goals.- Developed and executed comprehensive international recruitment strategies, resulting in a 25% increase in student enrolment.- Managed a $3 million budget, optimising resource allocation to support international recruitment initiatives.- Established and maintained partnerships with over 50 international institutions, enhancing global collaboration.- Led initiatives to streamline the admissions process, reducing processing time by 15%.- Represented the university at international conferences, presenting on transnational education and recruitment strategies. -
Associate Director (Operations) InternationalUniversity Of Southern Queensland Jan 2016 - Jun 2017Toowoomba, AustraliaProvided leadership and implementation of strategies for:-- marketing; - admissions, - enquiry management, - partnership development and management, - agent management, - compliance- student mobility/exchange support, - Undertook market intelligence, reporting and analysis to achieve conversion and retention of new students.- Financial Management - budget planning, review, and management including reporting and approval delegation.- Supported development of linkages and relationships with industry, government and other public and private sector organisations to build strong relationships and partnerships with partners, agents, schools and business.-Led high performing teams in admissions, student mobility, partnerships, marketing and business development. -
Academic Program Support Manager, Faculty Of Health, Engineering & SciencesUniversity Of Southern Queensland 2013 - 2016Toowoomba Area, Australia- Managed the Academic Program Support Stream, leading teams in student support, academic program support, curriculum management, course and program quality, and professional placements to ensure a high-quality student learning journey.- Led the university-wide implementation of the Inplace Work Integrated Learning project, from business case preparation to go-live across faculties.- Directed change management initiatives, successfully integrating three teams and processes across various portfolios.- Oversaw human resource functions, including recruitment, onboarding, development of position descriptions, performance reviews, and performance management.- Engaged with key stakeholders to drive continuous improvement initiatives, resulting in enhancing student experiences, reduced enquiry resolution times, and streamlined student progressional processes.- Committed to fostering student success through innovative support strategies and a focus on continuous improvement. -
Faculty Manager, Faculty Of EducationUniversity Of Southern Queensland 2012 - 2013- Led a professional staff team of 22, providing comprehensive support to students and academic staff.- Managed financial operations, including budget preparation, review, and reporting, in collaboration with the Finance Department.- Oversaw academic workload management, ensuring efficient allocation of responsibilities for academic staff.- Directed human resource functions, including recruitment of academic staff and sessional tutors, development of position descriptions, performance reviews, and performance management.- Engaged with key stakeholders, including faculty members, administrative staff, and external partners, to foster collaboration and drive strategic initiatives.- Facilitated effective communications and relationship building across departments to enhance organisational effectiveness and support student success. -
Work Load Coordinator- Faculty Of EducationUniversity Of Southern Queensland 2010 - 2013Toowoomba, AustraliaManaging workload for Academic staff;Maintaining database of casual staff;Providing advice around resourcing needs to Dean;Reporting on staffing and workload profile; -
Executive Assistant (Ad Teaching & Learning) And Workload CoordinatorUniversity Of Southern Queensland 2011 - 2012Toowoomba, Australia -
Administration Assistant - Contract Management (Part-Time)University Of Southern Queensland 2009 - 2010Toowoomba, AustraliaManaged the Casual Contract process in Faculty of Education. Doing up casual contracts to assist academic staff with overload in their work allocation. -
Business Administration ManagerCondamine Alliance Feb 2004 - Oct 2006ToowoombaLed the Business Support and Governance structure of the organisation including:-- Company Secretary; - Financial and Human Resource Management; - Project Management and reporting;- Partnership Management with stakeholder groups and all levels of government and industry. - Collaboration and liaision with Local, State and Federal Government regarding management of Project Grants and acquittal of such projects.
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Business ManagerCradle Coast Authority Feb 2001 - Jan 2004Burnie, TasmaniaLed the management of business operations including:-- Financial, - Human Resource, Occupational Health & Safety and Records Management; - Board Secretary; - Governance- Government Funding acquittal - preparation of reports for the acquittal of Government Funding etc. -
Office ManagerSilcar Maintenance Jun 1998 - Feb 2001Site & Office Management of Burnie Office including:-- Customer Relationship Management in a industry manufacturing context; - Partnership management; - QA System review and update;- Risk & Occupational Health & Safety Committee management- Office Management and - Continuous Improvement management.
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Executive Officer To Director Of EngineeringWaratah-Wynyard Council Oct 1995 - Nov 1997Providing Executive Support to the Engineering Services team including:- Developing database to manage ratepayer complaints;- Follow-up of Outside Workforce works projects- Committee Servicing- Project Management- Process and Precedent Review and updating -
Executive AssistantQueensland Law Society Jan 1992 - Jan 1995 -
Legal SecretaryWheldon & Associates, Solicitors Jun 1991 - Dec 1991
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Legal SecretaryMcgrath Guest Barristers & Solicitirs Oct 1987 - Jun 1991
Suzanne Smith Education Details
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Business Administration And Management, General -
Leadership -
Organizational Leadership
Frequently Asked Questions about Suzanne Smith
What company does Suzanne Smith work for?
Suzanne Smith works for Tafe Queensland
What is Suzanne Smith's role at the current company?
Suzanne Smith's current role is Higher Education Manager.
What schools did Suzanne Smith attend?
Suzanne Smith attended University Of Southern Queensland, University Of Southern Queensland, University Of Southern Queensland.
Not the Suzanne Smith you were looking for?
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Suzanne Smith
Greater Melbourne Area2nab.com.au, apra.gov.au -
Suzanne Smith
Passionate People Leader Building High Performing Teams And Strategic Medical Affairs CapabilitiesSydney, Nsw1hotmail.com -
2bnl.gov, anu.edu.au
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Suzanne Smith
Senior Talent Acquisition Specialist | Stakeholder Management, ConsultingGreater Melbourne Area -
Suzanne Smith
Writer, Director, Executive Producer, Mentor, Trainer, Investigative Journalist. Author, Best Selling Non-Fiction Book; 'The Altar Boys' Six Time Walkley Award Winner. Visiting Fellow At The State Library Of Nsw.Greater Sydney Area
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