• Establish Governance reports with Internal Stake holders and customers for update on deliverables.• Leading existing projects and effective skills in handling new transitions.• Review and Manage Team capacity to ensure deliverables are met.• Lead team meetings to ensure Delivery KPIs are achieved.• Guide and collaborate closely with the team to achieve personal and organizational goals.• Assess team performance and support / develop their growth.• Recruit and train new employees into the team • Support training programs and report trainees’ performances to the senior supervisors.

• Lead interviews for Auditors and AM roles, to ensure right candidates are on board.• Compile and present comprehensive team governance reports for customers• Perform Root Cause Analysis (RCA) and develop effective action plans to improve quality.• Establish daily checklists are available and coordinate their tasks. • Provide feedback to team based on Quality Reports (QRs) based on input from customers.• Evaluate monthly performance of DRs and auditors, scoring both monthly and annually.

• Ensuring customer responses are on time.• Monitoring production metrics and proactively addressing challenges impacting target • Provide constructive feedback to trainers, aligning with quality feedback. • Consolidating daily work activities and maintaining an updated status log.• Leading customer governance to provide updates and address any concerns.• Evaluate candidates and conduct interviews to identify qualified coders and SMEs.• Compiling and presenting comprehensive team governance reports during monthly client meetings.

• Assign daily work tasks to coders and manage resource capacity.• Facilitate team communication through regular huddles.• Monitor production progress and address challenges related to Discrepancy Reports (DRs).• Consolidate and update the daily work status log to report into customers and internal stake holders.• Conduct process certification training for employees and provide process specialty training to new joiners.• Compile and present team governance reports during monthly client meetings

• Ensure daily email correspondence with clients are positive.• Allocate daily workload to coders.• Facilitate team communication through regular team huddles.• Provide feedback to coders based on quality feedback from both external and internal clients.• Consolidate daily work and update status logs.• Participate in client calls.• Conduct discussions with team members regarding their monthly and annual performance

- Conduct audits on the work of coders to ensure accuracy and compliance.- Perform regular analysis and root cause analysis (RCA) of coding processes.- Provide constructive and regular feedback to coders based on identified errors.

- Evaluate physicians' records for medical coding purposes.- Transform medical nomenclature into a uniform numerical language.- Utilise ICD-9, CPT, and HCPCS coding systems for accurate coding.- Perform coding tasks consistently and reliably.- Use different client tools to ensure accurate and efficient medical coding.