Involved in daily aspects of operations and property management for over 70+ properties. Facilitating the delivery of great hospitality services to guests with the opportunity to enhance their experiences and ensure the smooth functioning of a stay in our exceptional properties.+Oversee the guest communications and reservations department, the tools & channels the department uses to interface with guests (Guesty, OTAs, Voice, Dack)+Handle guest concerns comprehensively, including escalation to respective OTA as needed, and collaborate with OTA market managers regarding reviews and refunds.+Enhance the guest experiences before, during and after their stay+Project management related to opportunities for clarity or more wow moments within a home. This includes oversight of ratings, reviews and refunds. +Oversee the quality assurance specialist (s), their schedule, projects and regular inspections. Raise quality assurance even higher with better ways to track accountability w/ partners, and leveraging technology to keep the company competitive and provide efficiency to those who work with you.

Involved in all aspects of property management, quality assurance checks, marketing and branding material for 50+ properties.•Quality checks involve checking cleanliness of home, inventory, troubleshooting, identifying opportunities for improved guest experience and other preventative maintenance oriented tasks.•Assisting with onboarding of new homes to the portfolio either from ground up on an empty property using pre-designed homes, renovating a historic homestead cabin, finishing outdoor spaces or providing interior design services.•Create and optimize listings based on metric-driven approach across multiple platforms and proprietary booking sites.•Develop, plan and execute projects surrounding real estate development according to owner requests and also offer improvements that would elevate their properties to enhance bookings & reviews.•Owner communications based on general upkeep of a vacation home as a rental and getting feedback and/or being a liaison between owners and the property management team. •Lead for reservations team to verify any home amenities or requests and confirm any pending property management tasks. •Knowledge of technology platforms related to property management such as Guesty, Breezeway, Operto, Slack, Pricelabs, AirTable, Quickbooks, Rippling, Dack, Duve and more.

Founded an apparel brand from the ground up during the pandemic, initially starting off with a niche market of oversized scrunchies (hair ties) and later on expanding to jewelry, candle making, interior decor and apparel. •Built my own Shopify website which serves as primary selling platform for my products.•Responsible for sourcing, inventory, production, marketing, social media, photography, videography, web-designing, SEO optimization, paid marketing ads, etc of all products in portfolio.•Participated as a vendor in street markets and pop-up markets in Orange County and Joshua Tree over the course of the year serving the local community with products in the portfolio.

Responsible for strategic positioning of launch of student tools, troubleshooting and de-bugging user friendly platforms. Helped in developing new products which were used by 1,200 students across 5 campuses around the world. •Worked in tandem with the Global IT team, using JIRA as a platform to solve student-related issues, ability to keep a 90% track record in solving tickets within 24hrs.•Experienced in all phases of SDLC working in an Agile-Scrum environment using tools such as Azure DevOps, Confluence 4.3, AWS-IAM.

Developed & facilitated STEM sessions for K-12, university students & faculty using products of IoT, 3D Printers & Robotics. Mentored teams to participate in international competitions while also taking up cross-functional roles such as marketing, advertising, event organization and coordination within the company. • Executed operation of competitions such as FIRST LEGO League Jr. and FIRST LEGO League in the UAE region (Robotics competition for kids aged between 4-16, varies by country; grades PreK-8)• Strategized the first ever Gulf 3D Printing Olympiad which had 350+ participants from across the EMEA region.• Increased website traffic and product sales by over 25% using data-driven research to optimize the company website www.atlabme.com • Designed, edited & fact-checked the K-12 ATLAB Resource Planning Guide which serves as a pricing catalogue for over 15 partner companies and aids the sales/marketing team while assessing customer’s needs. • Awarded “Employee of the Month” in 2017 for outstanding contribution to the business development.

R&D in production of wiring harnesses in major automobile companies such as General Motors, Volkswagen Group, Mercedes-Benz Group, etc. •Developed & implemented a roadmap for workflow automation software driving workflow for 500+ users. •Reviewed and modelled CAD designs in software’s such as CATIA/AutoCAD which aided the design team in reducing work flow by 15%.