Smitha Mathew Email & Phone Number

India

Bangalore Urban, Karnataka, India

Bangalore

Bangalore

Working with Middle Office and Client Service Representatives on on-boarding clients onto JPMM portal for products such and F&O, FX,IRD,CD.Quality check of T+1 reports prior to customer submission.Allocation of weekly responsibilities to the team and monitoring progression at periodic intervals.Project manage JPMM portal review with multiple teams across the globeMonitoring Prime broker a/c and internal account setup/mapping on JPMM portal.Setting up the team in the new strategic location in Buenos Aires by relocating. As part of this assignment I got an experience in people management while managing a team of 2 FTEs in that location.

Bangalore

Working on providing support on managing risk on various Derivative Markets (Futures, and Option on futures) for various regions (especially EMEA Markets) on 17 different trading platforms including JISU LC/SELECTOR/Bloomberg/CQG/ Trading Technology/ WEB ICE. Interact closely with in house traders and help them do business on behalf of the clients and to help them meet client requirement for trading on various platforms. Conduct training sessions for new joiners on the various tasks done on daily basis and on stakeholder management.Come up with various ideas on helping the team on doing smooth migrations by collaborating with various stakeholders by setting up weekly calls and bridging the gap between the team and the stakeholders.Taking up migration projects for major clients and delivering them on time with zero issues.Contributing in clearing up the major chunk of volume during BREXIT.Taking up initiative to learn new GUI, train the team on it and creating the SOP from scratch.Participating actively in DR testing every year.Contributed in successfully clearing audit without any observations.

Working on Derivative Markets (Futures, and Option on futures) for North American Region which includes introducing new Derivative contracts on our product 3000 Xtra as per Exchange notifications which includes pricing and configuring the contract as per the notification.Interacting closely with Exchange personals in order to understand the market and impart the same information to the client in a way that it can be used to by them to improvise or implement their strategy.Conduct client training sessions, taking them through our various products we provide and helping them understand the data.Training the new joinees with the basics and the various tasks done on day to day basis.Performing frequent Market studies and analysis hence suggesting the clients the current performance of various sectors through the customer support team.Providing quality & timely data to the client through the product so as to assist the clients to take a firm investment decision.Raising various Data Notifications in order to make the client aware of the New Developments or changes in the product as well as contracts.Successfully completed projects such as setting up exchange disseminated spreads data on the product and making it available for the clients .Successfully delivered Elektron project (Venue : Montreal).Active partner of various New Projects (eg. Thomson Reuters Elektron Venue: CFE) in process on behalf of Data Operations for various validation process and critical process such as HOLIDAY.Analysing the drawbacks of various ongoing process and raising Data Enhancement accordingly in order to help the clients to have the required data in a elegant way. One of the main contributors delivery of various Data Enhancement Requets.Providing third level customer support through an esteemed CRM software named SIEBEL.

Master Of Business Administration (Mba), Finance, General

Bachelor Of Technology (Btech), Computer Science