Alexis S. Email & Phone Number

Denver, CO, US

Bethesda, Maryland, United States

• Provide technical support to onboarding property managers, ensuring compliance with company standards and accurate inventory management in the internal portal. Manage relationships with 5-15 property managers.
• Developed automation processes using Power Automate to streamline work assignments into an organized Kanban format from a shared inbox and automate mass mail merges, enhancing task management, reducing missed action.
• Consistently collaborate with managers and colleagues to identify and implement improvements in procedures and training practices.

Washington DC-Baltimore Area

• Implemented client acquisition strategies that led to an increase in new clientele and a 20% growth in revenue projections within one year.
• Coordinated and executed events across two hotel properties and worked with multiple departments to achieve a 98% satisfaction rate from clients and guests.
• Executed marketing strategies and asset designs for brand promotion for two properties and two venues.
• Managed email marketing campaigns, resulting in a 25% increase in open rates and a 15% boost in click-through rates.
• Oversaw four social media accounts, including content creation and engagement. These efforts led to a 10% growth in followers and a 20% increase in engagement metrics.

Washington, District Of Columbia, United States

• Developed scalable accounting procedures resulting in the recovery of over $100,000 in overdue invoices.
• Eliminated antiquated payroll procedures and replaced with modern practices to make payroll
• Advocated solutions for non-compliant financial practices, achieving a 20% accuracy boost and ensuring full regulatory compliance in project-related procedures.
• Executed audits, enhancing project-related leave procedures' accuracy by 35% and maintaining strict adherence to financial administration policies for efficient project coordination.

Washington, District Of Columbia, United States

• Revamped onboarding with a 30/60/90 model for smoother new hire transitions.
• Drove DE&I culture training, evaluating for continuous improvement.
• Collaborated on engaging training with SMEs to boost employee performance.
• Served as conflict resolution expert, handling disputes and prevention.

Washington DC

• Achieved 500% of monthly membership enrollment goals through staff education and incentives.
• Elevated front office team's service scores (SALT) by 50% via formal training and service recovery tools.
• Created consistent procedures and policies for the Assistant Front Office Manager (AFOM) role.

Honolulu, HI

• Enhanced operational efficiency by implementing digital programs, reducing payroll inaccuracies, and improving staff productivity through effective onboarding and training procedures.
• Successfully coordinated fundraisers to support the school's Capital Campaign and engaged parents through interactive newsletters with essential updates.
• Expanded responsibilities to encompass office management and optimized Student Files organization and maintenance using digital organization software.

Honolulu, Hawaii

• Enhanced onboarding effectiveness for three departments through training program development, SOP drafting, and materials design.
• Improved C-suite team productivity via comprehensive digital filing systems management for all departments and oversight of front-of-house departments.
• Streamlined time-tracking and payroll submission processes while developing skills in IT, staff development, and project management

Watertown, NY

• Ensured policy adherence for top-notch guest experiences in a small team.
• Created successful incentives for upselling and membership targets.
• Trained and upheld corporate service standards for high satisfaction scores.

Fort Drum, NY

• Created training materials for cross-branch use, aiding in staff development.
• Managed daily schedules and Front-End department assignments.
• Streamlined closing procedures for improved efficiency.
• Supported supervisor in record-keeping and workspace organization.

Albuquerque, New Mexico Area

• Handled diverse inbound calls, from minor issues to emergencies.
• Applied critical thinking and creative problem-solving.
• Gained basic IT skills for troubleshooting.
• Managed extensive data entry and detailed case notes.

Albuquerque, New Mexico Area

• Managed guest reservations and maintained bookings while proactively anticipating guest needs and addressing concerns.
• Achieved or exceeded sales quotas and established shift plans based on occupancy and goals.
• Contributed to the accuracy of registration card audits during hotel operations.

Albuquerque, New Mexico Area

• Paired guests with specialists based on the needs of the guest
• Sold packages by appealing to the needs of consumers through
• Maintained calendars for up to 8 different team members with different specialties
• Generated sales reports for management
• Finalized contracts for memberships
• Provided one on one customer encounters to help provide a personalized experience

Business Administration And Management, General

High School Diploma, High School/Secondary Diplomas And Certificates, 3.0

Activities and Societies: Volleyball