• Provide technical support to onboarding property managers, ensuring compliance with company standards and accurate inventory management in the internal portal. Manage relationships with 5-15 property managers concurrently, each overseeing portfolios of 30-200 homes.• Developed automation processes using Power Automate to streamline work assignments into an organized Kanban format from a shared inbox and automate mass mail merges, enhancing task management, reducing missed action items, and improving mass email efficiency, leading to a 10-hour reduction in weekly labor.• Consistently collaborate with managers and colleagues to identify and implement improvements in procedures and training practices.

• Implemented client acquisition strategies that led to an increase in new clientele and a 20% growth in revenue projections within one year.• Coordinated and executed events across two hotel properties and worked with multiple departments to achieve a 98% satisfaction rate from clients and guests.• Executed marketing strategies and asset designs for brand promotion for two properties and two venues.• Managed email marketing campaigns, resulting in a 25% increase in open rates and a 15% boost in click-through rates. • Oversaw four social media accounts, including content creation and engagement. These efforts led to a 10% growth in followers and a 20% increase in engagement metrics.

• Developed scalable accounting procedures resulting in the recovery of over $100,000 in overdue invoices.• Eliminated antiquated payroll procedures and replaced with modern practices to make payroll • Advocated solutions for non-compliant financial practices, achieving a 20% accuracy boost and ensuring full regulatory compliance in project-related procedures.• Executed audits, enhancing project-related leave procedures' accuracy by 35% and maintaining strict adherence to financial administration policies for efficient project coordination.

• Revamped onboarding with a 30/60/90 model for smoother new hire transitions.• Drove DE&I culture training, evaluating for continuous improvement.• Collaborated on engaging training with SMEs to boost employee performance.• Served as conflict resolution expert, handling disputes and prevention.

• Achieved 500% of monthly membership enrollment goals through staff education and incentives.• Elevated front office team's service scores (SALT) by 50% via formal training and service recovery tools.• Created consistent procedures and policies for the Assistant Front Office Manager (AFOM) role.

• Enhanced operational efficiency by implementing digital programs, reducing payroll inaccuracies, and improving staff productivity through effective onboarding and training procedures.• Successfully coordinated fundraisers to support the school's Capital Campaign and engaged parents through interactive newsletters with essential updates.• Expanded responsibilities to encompass office management and optimized Student Files organization and maintenance using digital organization software.

• Enhanced onboarding effectiveness for three departments through training program development, SOP drafting, and materials design.• Improved C-suite team productivity via comprehensive digital filing systems management for all departments and oversight of front-of-house departments.• Streamlined time-tracking and payroll submission processes while developing skills in IT, staff development, and project management

• Ensured policy adherence for top-notch guest experiences in a small team.• Created successful incentives for upselling and membership targets.• Trained and upheld corporate service standards for high satisfaction scores.

• Created training materials for cross-branch use, aiding in staff development.• Managed daily schedules and Front-End department assignments.• Streamlined closing procedures for improved efficiency.• Supported supervisor in record-keeping and workspace organization.

• Handled diverse inbound calls, from minor issues to emergencies.• Applied critical thinking and creative problem-solving.• Gained basic IT skills for troubleshooting.• Managed extensive data entry and detailed case notes.

• Managed guest reservations and maintained bookings while proactively anticipating guest needs and addressing concerns.• Achieved or exceeded sales quotas and established shift plans based on occupancy and goals.• Contributed to the accuracy of registration card audits during hotel operations.

• Paired guests with specialists based on the needs of the guest• Sold packages by appealing to the needs of consumers through• Maintained calendars for up to 8 different team members with different specialties• Generated sales reports for management • Finalized contracts for memberships• Provided one on one customer encounters to help provide a personalized experience