Eloise (Smith) Stroud Email & Phone Number

Charfield, South Gloucestershire, United Kingdom

• Providing remote IT support to approximately 400 users via different methods – Naverisk, Teamviewer, Splashtop, RDP• Out of hours Support• Answering phone call in a timely and affective manner• Imaging new pcs and wiping old pcs to be destroyed – Acronis• Managing IT inventory• Purchasing of IT software• Repair of faulty laptops• Microsoft Office troubleshooting and repair 2007-2016• Troubleshooting printers, connection issues, general PC performance issues• Office 365 Management: Creation and deletion of users, assigning software, password resets, sharepoint design and permissions, mailbox/exchange set up, email migration – domain records etc. • Office 365 is a new product offered by my current company and once it is sold, I have sole responsibility for the build, prepping customers and ensuring the migration goes smoothly. • Office 365 Hybrid Migration Deployment• Currently learning about and deploying Microsoft Azure Cloud Backup• Basic active directory/server knowledge: able to create, modify, delete users, reset passwords, understanding of security groups, group policy. Assisted in implementing three new servers into client sites within tight deadlines• ESET security software – completed one-day technical training course• Meeting SLAs, raising tickets, completing tickets• Travelling to customer sites when and where required• Completed one day cyber security training at Gloucester College• Raising broadband and telephone line faults with BT Wholesale and Openreach• General Router troubleshooting, some experience in configuration• Basic Gamma/Horizon Knowledge

This is a part time role which I will continue alongside my final year of university.My roles and responsibilities include:Adding potential candidates to the internal systemPreparing interview paperwork and welcoming customersUpdating candidate records and availability listsAnswering the telephonePassing on sales leadsFiling new and old candidates and paperwork.Data inputting

My responsibilities include:- responding to emails, phone and walk in IT issues- providing onsite IT support and solutions to all employees- installing and reinstalling laptops and computers- providing training on our internal network - installing and un-installing software- Presenting company-wide information to departments and management

Abergavenny

My responsibilities included:- providing excellent customer service- helping with customer queries/ issues with their shop- processing purchases through the checkout

Dursley & Gloucester

My responsibilities included:- completing healthcare assistant training- providing minor medical advice- handling prescriptions- ensuring the right medicine is given relating to the issue the customer was having- ensuring medicine does not conflict with other medicine- completing new merchandising plans- getting the delivery in, putting it out and completing the necessary documentation- facing up the shelves- data checking medication

Bachelor Of Science (Bsc), Information Technology, First Class

Modules Studied In First Year Information Technology and Data Presentation Fundamentals of Business Information Technology Introduction.

Education record

Activities and Societies: IT CaptainGCSEs: 11 subjects A*-B including Mathematics(A), English (A)(B), Science (A)(B) and ICT (A*).