Lisa Smith Email & Phone Number

Ripon, Gb

- Supporting the implementation of the overall Talent Acquisition strategy. - Working with Leadership Team Members and their teams to understand their resourcing plans and requirements, to enable proactive recruitment support. - Sourcing and attracting candidates and building talent pipelines using various methods. - Supporting the attraction of talent from under-represented groups, championing and promoting diversity and inclusion throughout the recruitment process. - Developing strong, positive relationships with Leaders to understand their current and future needs and provide expert advice and guidance. - Project related work including process improvement.

- Lead Talent Partner for global client base within various industry sectors - Strategic client relationship management on a retained basis- Delivery of bespoke, real-time research and market intelligence that aides’ decision making for talent mapping, DE&I and employer brand development - Proactively building talent communities and supporting Evergreen sourcing to supplement future workforce planning- Research led approach to source, engage and attract senior and executive level talent including subsequent candidate management through the recruitment lifecycle utilising ATS (RecruitCRM)- Partnering with internal Talent Acquisition Managers to understand and advise on their talent strategy- Working with Hiring Managers (up to and including Director level) to understand, define and inform recruitment

- Relationship and stakeholder management for a portfolio of clients across Manufacturing, Engineering and Construction.- Formulated recruitment plans in conjunction with the client - agreed SLAs including volumes, timescales, success measures as well as providing advice and guidance on industry best practice- Undertook client briefings and translated requirements into assignment briefs to discuss with potential candidates- Conducted client competitor analysis, market research, name ID/longlist supplemented by production of tailored reports - Actively searched/headhunted/screened/interviewed suitable candidates (including use of Odro), managed end to end process via ATS (Bullhorn)- Hosted weekly recruitment activity updates with clients

Leeds, England, United Kingdom

Client Management- Stakeholder management for a variety of clients - Created tailored recruitment plans aligned to client’s workforce and project plans - Ensured resourcing team was aware of client requirements, produced delivery plans, disseminated SLAs and monitored performance to ensure adherence with the process agreed and achievement of an internal 80% conversion target- Attended and presented at client service reviews – discussed performance by providing data driven insight and advice on market conditions, ‘hot topics’ etc to highlight trends and inform future plans- Produced tailored MI packages for internal board reports and clients - KPIs/SLAs, forecasting and budgets- Produced rate cards for both internal and external use via extensive market research- Point of escalation for client and contractor queries including payments, invoicing, and billing- Bid Management/RFP/RFQ- Active role in decision making as to whether to bid/no bid for opportunities- Involved in preparation of RFP and RFQ submissions and presenting at final stage of tender processResourcing - Line management of the resourcing team including coaching and development, target setting, PDPs, and performance reviews- Recruitment and selection of staff Contractor Care Programme/Pre-Engagement ScreeningLine management of the support team necessary to onboard and manage a contingent workforce, including coaching and development, target setting, PDPs, and performance reviews- Member of the management team that scoped the outsourcing of our Pre-Engagement Screening. Following appointment of chosen vendor became key contact with their Account Manager to investigate and to rectify delays in service delivery- Design of Pre-Engagement Process including best practice for all areas of the business across several industry sectors, including subsequent rollout and training to all NSCG business units

Client Relationship Manager for contract and permanent IT and Telecoms related recruitment. Responsible for overseeing the day-to-day account activity and ensuring a quality service to clients through the following:- Built relationships with stakeholders, decision makers, HR teams and hiring managers to ensure maximum exposure and wallet share- Prepared and attended service reviews- Produced Rate Cards and MI for both internal and external use- Produced, reviewed, and negotiated contracts- Coordinated resources to ensure delivery of the client’s requirements be that filling vacancies, rate card analysis and changes, technical testing, assessment centres, new systems and system changes- Matrix Management of a remote Experis Resource team to ensure both internal and client SLAs and KPIs were being met- Cross sold other Experis company value add products and areas of the business including technical testing of candidates during the screening process, assessment centres and employed consultants

Initial point of contact for several corporate clients. Responsible for day-to-day sales, recruitment of candidates and quality of service to clients through the following:- Primary contact for clients in relation to the service provision- Built relationships with decision makers and hiring managers to expand wallet share- Attended service reviews and manager meetings- Produced Rate Cards and MI - Qualified vacancies with the hiring managers- Candidate attraction through advertising and maintenance of online job boards- Sourced and screened candidates through competency style questioning- Management and mentoring of recruiters that worked on accounts to ensure service objectives were being met and exceeded- Cross sold other company products, value add services and areas of the business including technical testing of candidates during the screening process, assessment centres etc- Lead generation for new business opportunities and networking throughout current clients

The sole Account Manager for a Retail Banking client account - responsible for the delivery of permanent IT staff to the retail bank.- Qualified vacancies with the hiring managers- Sourced and interviewed candidates with subsequent offer management and onboarding- Attended service reviews and manager meetings- Produced MI for the client including weekly and monthly statistics reporting- Lead generation for new business opportunities and networking throughout the client

Strategic partner for several large corporate and public sector clients. Responsible for the day-to-day sales, recruitment of candidates and quality of service to clients which included:- Attending service reviews and manager meetings- Producing Rate Cards and MI for the client including weekly statistics reporting- Rate and Contractual negotiations with clients and contractors- Management of Aged Debt and Held Billing- Matrix management of a remote team of 6 Service Delivery Consultants based in the National Recruitment Centre (NRC) in Keele, Staffordshire- Qualifying vacancies with the hiring managers, vetting CVs sent by the NRC prior to submission- Helping to train other Account Managers recruited- Cross selling other company products and areas of the Adecco business- Lead generation for new business opportunities and networking throughout current clients