I manage the Business Analyst team at Deltatre.Working with some of the top names in Media, Broadcasting and Sport on digital video on demand and live streaming solutions, my team is responsible for ensuring our customer needs are understood, requirements are clearly defined within the framework of the agreed scope and Deltatre's products, and that the solution to meet the need is understood and articulated to all stakeholders (internal and external). My team works as a core part of the project team across all major client projects with a focus on scope management and delivering business value. We collaborating with client Product Owners, and our Project Management, Engineering and Test teams to support the functional build, test and deployment of the client solution. Additional responsibilities for improving business and delivery processes.

Project portfolio management across multiple client engagements, managing teams with responsibility to deliver multi-million £ large scale digital video solutions for sports and entertainment content service providers.(Note. Deltatre acquired Massive Interactive in 2018).Key experience and responsibilities of the roles:• portfolio management across multiple clients, projects and deliveries• project initiation, on-boarding, planning, escalation and problem resolution• client engagement, stakeholder and relationship management (internal and external teams) • defining, monitoring & reporting of key metrics, KPIs and success measures• financial management, budget planning, and profitability tracking• Agile/Scrum project management • risk and issue management• delivery process improvement initiatives• ability to clearly communicate at all levels (verbal & written) • good organisation, time management and planning skills to achieve challenging goals on time• people management and coaching, including setting objectives, performance management, recruitment, inspiring & leading teams

Managed a portfolio of client project deliveries (including for DR and WWE) utilising Massive's Axis product and industry leading apps to provide online video streaming sports and entertainment services.Ensuring projects were delivered to customer commitment; undertaking client and stakeholder management, project governance and managing a team of Project Managers.

Lead major projects to deliver online video streaming services based upon Massive's Axis product for key players in the TV and movie content arena - including Telecine's movie service in Brasil and DR's online TV service in Denmark.Including apps for TV (inc. Samsung, LG, AndroidTV), web, mobile (iOS and Android), tvOS and Roku.

led a team of merchandisers for the crucial Christmas trading period before leading a multi-skilled team delivering in store projects (store moves; audit compliance; seasonal gift sales; and charity fundraising).

Key experience and responsibilities of the roles:• experience of store operations, stock control systems & processes in a retail environment (online and in store)• experience of merchandising stock, ensuring sales floor availability and replenishment in a timely fashion• experience of retail in-store processes; audit compliance; work planning & resourcing; leading teamsAwarded Employee of the Month (April 14) for dedication & hard work to Endless Aisle in absence of supervisor.

processing internet orders in store before taking up a Supervisor position responsible for ensuring seamless operation of stock movement; in store stockrooms; and loading bay operations.

Led the programme management and support office for 120 strong Consumer division with responsibility for governance, change control, risk management, finance & budget controls, resource planning, & reporting of circa 500+ changes/year and a £75 million development budget; managed a team of six.

I have experience of working in the commercial sector for BT delivering strategic initiatives, new ideas and projects – piecing together technology, building business cases, tracking finances and business benefits; planning and resourcing projects; engaging, leading and managing multiple teams within the business and in outside organisations to achieve tough goals against challenging timescales; undertaking presentations and communicating information to a range of audiences including project teams and senior managers alike.I have worked on a number of high profile, complex IT projects including building BT’s TV service; delivering new systems and process aligning BT’s call centres, online CRM & sales capabilities; and managing the programme office for a 120 strong consumer division including governance of 500+ changes/year and a £75M development budget. Left through voluntary redundancy in 2013.Key experience and responsibilities of the roles:• delivering complex, strategic IT initiatives and managing high volume of change• ability to clearly communicate at all levels (verbal & written) • good organisation, time management and planning skills to achieve challenging goals on time• stakeholder and relationship management across internal teams and 3rd party suppliers; • financial management, budget planning, business case preparation and subsequent benefits realisation• people management and coaching, inc. setting objectives, performance management, and inspiring & leading teams• defining, monitoring & reporting of key metrics and success measures• producing and delivering presentations, demonstrations & training material to a wide range of audiences• working as part of, and leading teams across the business and external suppliers

Responsible for the management and delivery of multi-million £ projects to support key BT consumer initiatives, including business improvement initiatives and a £10M transformation project within sales call centres to align with online systems, improve customer experience and deliver £10M in year benefits.

Responsible for the technical solution to deliver BT TV as a consumer product, co-ordinating the delivery of all technical components across BT and 3rd party suppliers; managed a team of four.

Lead role to deliver the design solution of a secure corporate remote access product.

Handpicked for a team responsible for building & operating an internet applications trials environment; inc. regular demos and presentations to customers.

Worked on a number of research & development projects for internet services and call centres.