With over seven years of experience in aftersales and operations project management, I am a versatile and customer-focused senior manager who can deliver successful outcomes for complex and diverse projects. I have a technical and engineering background that enables me to understand and communicate the requirements and effects of different solutions on the customer, cost, quality, and other business areas.I have led and developed cross-functional and multinational teams, providing training, support, and feedback to ensure high performance and engagement. I have also implemented and improved various systems and processes, such as heat networks, estates management, defect reporting, apartment inspections, and health and safety, to enhance the customer experience and satisfaction. I am passionate about continuous improvement, agile methodologies, and data analytics, and I always strive to learn and adapt to changing needs and expectations.