Raina Smith Email & Phone Number

Prague, Czechia

Prague, Czechia

As an A&A Associate at the International School of Prague, I co-lead the development and promotion of student leadership initiatives, manage after-school activities, and host major events like the MS Knowledge Bowl and Athletic tournaments. My role involves strategic planning and execution of programmes that align with the school's mission and learning principles, ensuring a comprehensive and enriching experience for our students. I coordinate certified courses such as the Duke of Edinburgh International Award, track and evaluate student-run clubs, and manage logistics for representative teams. My approach is flexible and solutions-focused, supported by strong interpersonal skills and a collaborative spirit. I am fluent in English and passionate about evolving educational programmes through research-based approaches.

Prague, Czechia

Durham, Nc

Executed highly effective email marketing campaigns, leading toincreased engagement and community involvement. Creativelydesigned, wrote, and distributed monthly newsletters with a friendlyand inviting tone, providing information that resulted in a significantpositive impact on the organization. Demonstrated strong analyticalskills in assessing campaign performance and adjusting strategies tomaximize outcomes

Remote

Handled customer inquiries, answered questions, and resolved problems in a timely mannerKept accurate records of all interactions, including customer names, addresses, phone numbers, credit cardinformation, and product salesCreated a new customer database by entering customer information into a databasePerformed sales analytics and provided recommendations that increased salesDeveloped and trained new customer service representatives on the proper handling of customer inquiries

Charlotte, North Carolina, United States

Led and motivated a team of customer service representatives,fostering a collaborative and high-performing work environment whereemployees developed advanced problem-solving skills and providedfriendly, timely, and efficient customer service. Implementedinnovative sales strategies with a customer-centric approach, leadingto increased revenue and record-high levels of customer satisfaction.Overseeing customer service operations, ensuring prompt responsesand empathetic issue resolution, resulting in improved customerloyalty and retention.

Remote

Worked on team projects for new products and services available to clientsWorked on implementing new services to attract new potential clientsAssisted customers with inquiries, issues and concerns by providing relevant information in EnglishProvided information on product, shipping and service questionsHelped facilitate and create efficient client customer interactions by analyzing data

Raleigh-Durham, North Carolina Area

Officiated at youth sporting events, games, or competitions, to maintain standards of play and to ensure that game rules are observed for basketballResolved conflicts between players, coaches, and/or observers. Worked in the fitness area helping people with form techniques, fitness instruction.

United States

Working with athletes and helping them become skilled in basketballSpotting and developing talents Explaining techniques, rules and strategies of sports to athletesTaught athletes the philosophy of PGC and techniques

Raleigh-Durham, North Carolina Area

Assisted Head Strength coach with designing workouts to help High school athletes with strength and agilityDemonstrated movements for the athletes Motivated and encouraged the athletes to push themselvesMonitored and watched athletes to make sure form was correct

Honolulu, Hawaii, United States

Assisted international students during the admissions process,offering a warm and welcoming experience by responding to inquiriesand concerns with empathy and efficiency. Successfully supportedpayroll functions, ensuring that staff members received accurate andpunctual compensation, solving any payment-related issues promptly.Collaborated closely with international students to troubleshoot ITissues, providing technical assistance with patience and empathy,enhancing their academic experience and satisfaction. Skillfully andpromptly resolved technical issues, ensuring seamless universityoperations