▪ Guided customers from discovery to design to deployment in numerous enterprise-level Salesforce implementations, ranging from Sales and Service Clouds to Salesforce Industries / Vlocity, Experience Cloud (Communities), AI/Einstein Recognition, Lightning and data migrations, and Revenue Cloud (CPQ & Billing).▪ Integrated a legacy licensing system into a leading motor vehicle company, simplifying auto financing across 50 states using Flows to retire legacy systems, and enhance financing… Show more ▪ Guided customers from discovery to design to deployment in numerous enterprise-level Salesforce implementations, ranging from Sales and Service Clouds to Salesforce Industries / Vlocity, Experience Cloud (Communities), AI/Einstein Recognition, Lightning and data migrations, and Revenue Cloud (CPQ & Billing).▪ Integrated a legacy licensing system into a leading motor vehicle company, simplifying auto financing across 50 states using Flows to retire legacy systems, and enhance financing processes.▪ Led discovery and solutioning for extremely complex Classic-to-Lightning migration with over 130,000 reps.▪ Documented and integrated 200+ systems in a multi-year project for a Fortune 15 communications company, overcoming documentation gaps and engagement challenges to enable downstream system integration.▪ Consulted with customers and cross-functional teams on designs, user stories, testing, and deployment. ▪ Extensive expertise in configuring, tailoring, tuning, optimizing, and integrating Salesforce with customer software and processes. Show less

Planned and managed all facets of Salesforce upgrades, enhancements, and implementations. Customer liaison for entire lifecycle of projects, from requirements to rollout.

▪ Planned and managed all facets of multi-phase Salesforce implementations, resulting in over 450 new users using Agile and Scrum methodologies. Personally implemented Sales Cloud for 70+ reps in WFS division in under a month.▪ Worked with customers to define scope and solutions, then worked with diverse teams to deliver full Integration with SSO to PeopleSoft/TIBCO, candidate and employee portals, and communities.▪ Oversaw efficiency analysis of performance, data tuning, and… Show more ▪ Planned and managed all facets of multi-phase Salesforce implementations, resulting in over 450 new users using Agile and Scrum methodologies. Personally implemented Sales Cloud for 70+ reps in WFS division in under a month.▪ Worked with customers to define scope and solutions, then worked with diverse teams to deliver full Integration with SSO to PeopleSoft/TIBCO, candidate and employee portals, and communities.▪ Oversaw efficiency analysis of performance, data tuning, and optimization for multiple data migrations▪ Managed the assimilation of TargetRecruit code package, extensive customization for the "credentialing" process, custom candidate search, and match for integration with legacy apps. Show less

Planned and managed complex business and technical transitions of corporate and IT services, (Employee Portal, Helpdesk, and Billing) for divestiture/carve-out. Managed org-to-org migration of all company Salesforce data. Transitioned engineering and Infrastructure Customer Service teams from various defect tracking systems (including ServiceNow) to Salesforce workflows and email-to-case. Managed setup and migration of Omnitracs data and custom functionality into new Salesforce Org. Reviews… Show more Planned and managed complex business and technical transitions of corporate and IT services, (Employee Portal, Helpdesk, and Billing) for divestiture/carve-out. Managed org-to-org migration of all company Salesforce data. Transitioned engineering and Infrastructure Customer Service teams from various defect tracking systems (including ServiceNow) to Salesforce workflows and email-to-case. Managed setup and migration of Omnitracs data and custom functionality into new Salesforce Org. Reviews and recommendations on Data Migration. Show less

Drove Third-party Risk Management Program, Security and Resiliency Strategies for Consumer Tax Group to boost vendor compliance by over 50%. Managed Technical Security Incident Response Teams in response to data exfiltration incidents. Partnered with Product Development teams to reduce Security Vulnerabilities, implement MFA, and drive increased compliance with Security policies. Updated C-level leadership on SaaS HA/DR Quarterly Reviews

Manage diverse teams to update eCommerce platforms for fast-growing bio-tech leader. Implemented Agile methodology across cross-functional teams to deliver new dealer/business model, updated translation features, and defect fixes on eCommerce platform in dynamic PMO environment. Planning & coordination with Dev, QA, Architecture & Infrastructure teams, scope negotiation/resolution, team building and motivation, status updates to Steering Committees & Leadership Team.

Managing integration-related projects to migrate a legacy platform to a third-party vendor.

Project/Program Management for large, company-wide enterprise projects. Manage development and rollout of Salesforce / Java applications for training, sales, pre-op, post-op, and follow-up tracking of genetic treatments. Work with senior management to obtain funding and approval for large projects in PMO environment. Achieve buy-in on Scope, Schedule, Stakeholders, and Resources for projects. Direct and provide status for Requirements, Design, Construction, and Deployment phases.

Project Manager for development team fielding large Customer Service / Point-of-Sale application (CS2). Project/Program Management for numerous Tier-1, enterprise projects. Planned, coordinated, and reported on project/program operations, including projections, tasking, tracking, and detailed scheduling of over 100 resources across development, test, support, and training teams. Fine-tuned processes to facilitate development and testing across teams by using MSProject, ClearQuest, Remedy… Show more Project Manager for development team fielding large Customer Service / Point-of-Sale application (CS2). Project/Program Management for numerous Tier-1, enterprise projects. Planned, coordinated, and reported on project/program operations, including projections, tasking, tracking, and detailed scheduling of over 100 resources across development, test, support, and training teams. Fine-tuned processes to facilitate development and testing across teams by using MSProject, ClearQuest, Remedy, QuickBase, and other tools. Planning, tasking, tracking, change management, and issue resolution on daily basis. Show less

Successfully managed $10 – 15M portfolio of complex technical projects in PMO environment, with over 40 resources in multiple locations (Poway/Santa Ana, Dallas, India) for customers such as Ellie Mae, Wells Fargo, and others. Coordinated program efforts of several teams and Project Managers. Oversaw entire project life cycle, from requirements through end of project, including development, integration, testing and delivery, and deployment.