Wesley Smith Email & Phone Number

Morrisville, Nc

- Lead a team of 10 Customer Support Consultants focused on delivering a great client experience. - My focus is on employee development and driving sustained engagement in order to achieve our clients goals. - Facilitate a partnership with my team through regular 1:1 and team meetings, healthy debate, and ownership.- Partner with Content to ensure our departments work cohesively and efficiently when our clients encounter course issues. - Building a documentation knowledge bank to ensure alignment between our management team and to create a consistent onboarding experience for new managers.

Cary, Nc

- Facilitated our immersive 2 week on-boarding program to all new hires in the organization.- Presented a 4 hour Insights Discovery workshop to ensure all new hires understood the value and practical use of it as a communication tool within our organization. - Ensured all new hires understood our companies history, culture, and our client and product lifecycles. - Planned, budgeted, and scheduled our Professional Development Series offering a wide range of professional development topics through monthly book clubs and quarterly workshops. - Met with our Engineering, Content, Product Management, and Business Systems departments to determine developmental opportunities within their departments with a focus on core company competencies and building leadership benches.

Raleigh-Durham, North Carolina Area

- Facilitated our immersive 2 week on-boarding program to all new hires in the organization.- Presented a 4 hour Insights Discovery workshop to ensure all new hires understood the value and practical use of it as a communication tool within our organization. - Ensured all new hires understood our companies history, culture, and our client and product lifecycles. - Planned, budgeted, and scheduled our Professional Development Series offering a wide range of professional development topics through monthly book clubs and quarterly workshops.

Raleigh-Durham, North Carolina Area

- Worked with the hiring managers in our Engineering, Content, Product Management and Enterprise Sales departments to better understand their hiring needs. - Sourced passive candidates utilizing LinkedIn, my network and referrals. - Attracted active job seekers through job postings and career fairs.- Screened and qualified candidates to ensure they align with our company culture and the positions requirements. - Conducted pre-hire assessments and coordinated phone and on-site interviews with the hiring managers. - Offered or regretted candidates based on the companies hiring decision.

Millersville, Md

- Helped drive new staffing/recruiting business by networking and utilizing recommendations from existing clients and consultants. - Coordinated and supported the interview process to promote continued momentum towards closure and fulfillment of requirement. - Ensured successful on-boarding and time conscious candidate delivery. - Maintained detailed communication and transaction records on proprietary applicant tracking software.

Millersville, Maryland

- Coordinated and supported the interview process to promote continued momentum towards closure and fulfillment of requirement.- Ensured successful on-boarding and time conscious candidate delivery. - Maintained detailed communication and transaction records on proprietary applicant tracking software.

Randalstown, Maryland

- Prepared for and conducted Insurance and Financial Reviews for current and prospective clients. - Trained new salespeople at our office. - Serviced and grew my Agent's book of business. - Attended continuing education classes to stay up to date on insurance products and best practices.

Essex, Maryland

- Prepared for and conducted Insurance and Financial Reviews for current and prospective clients. - Serviced and grew my Agent's book of business. - Attended continuing education classes to stay up to date on insurance products and best practices.