Kevin Kansanback Email & Phone Number

Pdx

Vancouver, Wa

This role built and maintains the team in charge of maintaining successful client outcomes and relationships while also growing revenue through upselling, cross-sell, and renewal opportunities. -KPI development-Coaching-Risk Management-17+ Direct Reports-Key Project management (Platform Migration)-Key client De-escalation-The need to influence key decision makers, both internally and externally-Sales leadership-Customer Care Leadership-Customer Success Leadership-Key problem solving within a technology environment-SaaS subscription fundamentals-SalesForce-Need to Translate complex information between CTO/CIO to layperson(s)-Maintain Key Client Outcomes and Relationships

-Engaging and onboarding new clients-Advanced troubleshooting and technical support for our LMS-Managing customer relations-Instance design targeted to the individual company-Training Administrators using online portals like gotowebinar, join.me, phone/email-Working within a team to help produce onboarding materials and scripts-Resolving Customer Service issues through effective communication and relationship building-Coordinating with other departments to ensure products and services were delivered and working on schedule-Handling the "problem children" accounts-Training new hires and support staff

Portland, Oregon Area

-Processing P.O.'s (Both Locally and Internationally)-Managing Relationships with Logistics Companies and Channel Partners-Ensuring Production and Shipping Timelines were met. Generally under strenuous circumstances (99% on time delivery over 22 months)-Worked closely with Production Manager to lay out production schedule, shift deployment, supply levels, shipment ETA timelines to ensure we met customer expectation-Oversaw Warehouse and inventory controls-Implemented SOP's for Warehouse and Factory to fall in line with all state, federal and independent agencies, including Sellicker Audits, Kosher Audits, Gluten Free Audits and FDA Audits-Used Syspro ERP to maintain Inventory Control. -Implemented workflows and design to ensure the most efficient ways to stock and hold inventory, generally under extreme space constraints-Managed Direct Reports' schedule and workflow-Coaching Direct Reports on best practices, effective workflows, team chemistry and safety requirements-Detailed Paperwork and record keeping-Scheduled Pickups and deliveries to and from all major vendors/channels-Forklift Operation-Pallet Wrapping-Member of Company Safety Committee -(light) Maintenance and troubleshooting of Factory Equipment

Full Stack Web Developer, Computer Software Engineering

HTML/CSS/Javascript

Aas Contemporary Musicianship & Audio Engineering, Music Technology, A

Technical Proficiency with Pro Tools, General Recording Procedures Music Theory and Performance (Focus on Drums)

Ruby On Rails

General Software Developer Track, Ruby - Backend

I was able to devote 5 months to Backend Ruby track, but due to some personal circumstances, I have put this training on a temporary hold