Kevin Kansanback Email & Phone Number

PDX

Vancouver, WA

This role built and maintains the team in charge of maintaining successful client outcomes and relationships while also growing revenue through upselling, cross-sell, and renewal opportunities. -KPI development-Coaching-Risk Management-17+ Direct Reports-Key Project management (Platform Migration)-Key client De-escalation-The need to influence key decision.

-Engaging and onboarding new clients-Advanced troubleshooting and technical support for our LMS-Managing customer relations-Instance design targeted to the individual company-Training Administrators using online portals like gotowebinar, join.me, phone/email-Working within a team to help produce onboarding materials and scripts-Resolving Customer Service.

Portland, Oregon Area

-Processing P.O.'s (Both Locally and Internationally)-Managing Relationships with Logistics Companies and Channel Partners-Ensuring Production and Shipping Timelines were met. Generally under strenuous circumstances (99% on time delivery over 22 months)-Worked closely with Production Manager to lay out production schedule, shift deployment, supply levels.

Full Stack Web Developer, Computer Software Engineering

HTML/CSS/Javascript

Aas Contemporary Musicianship & Audio Engineering, Music Technology, A

Technical Proficiency with Pro Tools, General Recording Procedures Music Theory and Performance (Focus on Drums)

Ruby On Rails

General Software Developer Track, Ruby - Backend

I was able to devote 5 months to Backend Ruby track, but due to some personal circumstances, I have put this training on a temporary hold