Smitkumar Patel Email & Phone Number

Halifax, Nova Scotia, Canada

- Diagnosing and resolving technical hardware and software issues involving internet connectivity.- Handling trouble tickets with support interventions for urgent issues.- Configuring, and troubleshooting Modems, Routers, VOIP phones and other networking equipment.- Network monitoring, Ticket base communication, and follow-up with end-users to ensure satisfaction.- Troubleshoot complex telecommunication issues, using training, tools, and database.- Create tickets and assign them to specific IT operation team.

Montreal, Quebec, Canada

- Inspected and assembled components and sub-assemblies, in a proper manner.- Followed all established quality and productivity guidelines, as applicable.- Strictly monitored supplies inventory of assembly line which led 90% decrease in overstock.- Assisted and supervised junior assembly line members in reading and interpreting blueprints and schematics correctly.

Montreal, Quebec, Canada

- Respond to telephone inquiries, providing quality service to customers inquiring about the availability of products or status of orders.- Managed and maintained displays as indicated by planograms, end caps, and bulk stack instructions.- Initiated inventory control measures to sustain stock levels and helped to order new inventories.- Provided training to new employees to uphold store policies and sustain customer satisfaction.

Mansa, Gujarat, India

- Installed and maintained workstations, laptops, printers, and other desktop-related equipment.- Studied technical manuals, conferred with users, and conducted computer diagnostics to investigate and resolve problems or to provide technical assistance and support.- Developed and maintained local networks.- Provided first-level technical support to end-users on proprietary software and applications, including installation, basic usage, and appropriate service level to warranty

Diploma, Computer Science

Conversation Francaise 1 & 2, French Studies