Stephanie Lundberg Email & Phone Number

Parker, CO, US

Denver, CO, US

I specialize in building support functions and knowledge bases from scratch and turning them into efficient, sustainable, well-oiled machines. I also create helpful and actionable content for customer support professionals and job seekers.

Chicago, IL, US

I write (and ghostwrite) engaging, expert customer experience-related content for a variety of companies and audiences. Find my whole portfolio and highlights below.

I'm a customer service-centered mobile notary and NNA-certified signing agent serving central Colorado, proving general notarizations, copy certifications, loan signings, and I-9 verifications. I also offer remote online notarizations across the United States and internationally.

San Francisco, CA, US

ElevateCX has been a much-loved community for me for several years, and I wouldn't be the CX professional I am without it. I highly, highly recommend it for any CX human looking to learn, grow, and contribute to the field!The mission of ElevateCX® has always been to share wisdom and encourage folks to pursue a career in customer experience: support.

Everywhere, ALL, US

San Francisco, California, US

As the transitional Support Engineering Manager and now Head of Support, I lead a 2-person Support team. During this time, I've provided mentoring, feedback, and growth opportunities to my team as they develop their careers at Abstract.I've created a queue management policy with internal SLAs to accommodate a smaller team (during the recent acquisition).

San Francisco, California, US

San Francisco, California, US

San Francisco, California, US

As a fractional Head of Support at Jyve, I collaborated closely with the C-Suite to assess their support needs, identify risks and opportunities, and develop a customized support strategy aligned with their business and operational goals. As part of this strategy, I acted as a liaison between the Support team and other departments, fostering.

Palo Alto, CA, US

As a Community Support Lead at Khan Academy, I was embedded as the voice of the customer on the Learning Platform and Test Prep teams, advising these cross-functional teams on the needs of our users, identifying trends in user issues, and ensuring that information flowed freely between the product teams and our frontline support team. Additionally, I.

New York, US

At Shortcut (then Clubhouse), I provided excellent, empathetic support to users over email and the occasional tweet. I introduced new users to Shortcut, explaining product features and integrations, and offered a webinar on how to get started with and get the most out of Shortcut. I was an advocate for customers, collaborating with other teams to optimize.

Ada, MI, US

As a Happiness Hero at ProTrainings, I offered compassionate, timely and personalized support to individual customers via phone, email, chat, and social media (Twitter and Facebook) and troubleshooted the website, courses, and often even our customers' hardware. I also worked B2B, providing first-line group sales and onboarding to small to medium sized.

Sacramento, California, US

As a Customer Advocate and Consultant at Mod Squad, I moderated content and images for social media platforms, following established client guidelines to ensure a safe and fun experience for all users. I also provided Tier I and II support for a major SaaS helpdesk platform, helping enterprise customers resolve technical issues and set up their helpdesks.

2014 - 2015: Mason County Parent Liaison, MLO Great Start Collaborative, Remote 2010 - 2012: Staff and Freelance Reporter, Glimpses of Guam, Remote2010 - 2011: Program Analyst IV (Joint Region Marianas), FSS Alutiiq LLC, Nimitz Hill, Guam2010 - 2010: Purchasing and Logistics Assistant, Shimbros Inc., Maite, Guam2009 - 2009: Marianas Range Complex.