Support Human

Are you a budding tech company or startup with a small yet mighty support team? Then you're a great fit for Support Human, where I specialize in building support functions and knowledge bases from scratch and turning them into efficient, well-oiled machines. Just starting out and feeling lost? I'll dive right in, familiarizing myself with your product and building you a complete knowledge and customer care ecosystem. I cover everything from internal and external documentation to ticketing systems, making sure you have all the right tools to excel. I can also help you determine your staffing needs, create job descriptions, manage hiring, and train your early or growing support team. Already have a small support team but feeling a bit overwhelmed? I'll conduct an audit, identify gaps, and optimize your existing infrastructure and documentation, ensuring it's comprehensive, clear, and easy to maintain. And don't worry - I'll also provide all the training needed to keep things running smoothly. In an increasingly competitive marketplace, it is vital for your company to have a unique, consistent, and recognizable voice that resonates with your customers. I'll help you develop your customer support voice, tone, and style to perfectly align with your brand. I'll build key customer communications and make sure your customer's voice is heard during product development. My focus is on establishing sustainable Support policies, processes, and reporting, particularly for teams with limited resources. And as your Support team scales and your product evolves, I'll be there with expert advice, helping you identify potential risks to your company’s customer experience and offering solutions to tackle them head-on. Connect with me at steph@supporthuman.cx to find out how I can help you build a strong customer support team who can solve your customers’ thorniest problems with empathy and skill.