I am currently working from home on a self-employed basis providing administration support for my family’s parcel delivery company and for a Training company. My main tasks include processing the wages for around 15 drivers on a fortnightly basis, paying invoices, bookkeeping, and managing the business diary and emails, proof reading, video editing/transcribing, and any other ad-hoc tasks required.I am now looking to rekindle my love of working within the automotive industry and am seeking employment either on-site, hybrid or remote on a part time basis.

In February of 2019 I was offered the opportunity to join the fantastic team at The Crookhorn College, the school she studied at for her GCSEs. My responsibilities within the extremely busy school reception included greeting students, parents, and the general public into the school, answering the telephone, managing emails, organising work for the school ambassadors, liaising with pupils and staff on all levels for varying reasons and assisting with registrations. I also gained a First Aid at Work certificate and became the secondary first aider for break and lunchtimes and any other times required. This role expanded my knowledge and experience to a new level and I thoroughly enjoyed my time at the College. I decided to leave the role to go back to being a Virtual Assistant, working mainly for my family’s expanding parcel delivery business.

SMLVA services include Social Media Management, administration support, telephone support, email support, research support, diary management support, mystery shopping, proof reading.

As part of a large service team, I was responsible for the reception of customers in to the dealership for vehicle servicing and warranty work. This was a busy, fast paced role requiring dedication and lots of energy and enthusiasm to deliver a very high standard of customer service. Governed and guided by Hyundai UK and Citroen UK, it was my job to ensure each and every customer received a first class, right first time experience with every visit. This role enabled me to fully utilise my customer service skills and gain further invaluable experience within the automotive industry.

My primary role was stock management which included booking stock in and out using an in-house Warehouse Management System (Delta WMS), reporting on stock levels weekly, monthly or when requested, quality control management, overseeing the receipt and dispatch of stock in the warehouse, managing stock discrepancies and completing delivery problem reports. I was in constant communication with the Warehouse Team Leaders and Operatives, the Automotive Sales Department and the end users, providing and requesting regular updates on stock levels, collections and deliveries. Aside from my main role, I was also responsible for creating and maintaining IT Procedures, KPI reporting, consumable ordering/management (including uniform/PPE for warehouse staff), daily manifest printing and technical support for Delta WMS. This role utlised my administration, communication and organsitational skills and required accuracy and attention to detail to consistently achieve KPI targets.

Temporary administration/data entry whilst seeking permanent employment. During my short time in this role I gained valuable knowledge of the manufacturing sector of the motor trade.

I managed the migration of maintenance of telecommunications systems from other providers to Central Telecom. Primarily my main tasks included quotations for maintenance, liaising with head office and the contracts department which included chasing for updates and producing progress reports. I also reported weekly, bi-weekly and monthly to the Technical Director and Sales Director. Within this role I was highly organised and proactive, generating strong customer relations in order to gain the results required.

I looked after the overseas distributors, spread over 30 territories worldwide. I developed the accounts and formed strong business relations with the international clients. My main responsibilities included supervision and management of a team of two Junior Account Managers to provide effective and efficient operation of all aspects of the export department. I dealt with customer queries, processed all orders received and created and maintained procedures assisting with the everyday running of the department. I also maintained and distributed price lists, special offers, new product updates, credit control and sales statistics.

Responsible for answering the sales line within a team of eight, supporting a field sales representative, processing of orders, dealing with customer enquiries and after two months taking the role of Office Supervisor when the permanent supervisor was absent. I then received a promotion to Veba Sales Assistant Manager which required performing PA and secretarial duties for the VEBA UK Sales Manager, visiting customers to supply and assist with display materials, answering sales and technical calls to the VEBA dedicated sales line, processing of orders and overseeing completion of and organising diary for product installations.

Sales administration, customer service and data entry which required a high level of concentration and accuracy as the data was crucial for allowing the monitoring station to respond efficiently and correctly to fire, burglar or panic attack alarms.

Working in a branch of Halifax plc at grade S2B, dealing with customers in person over the counter for their withdrawals, deposits and general enquiries whilst also creating leads for the mortgage, savings and investment advisers.

My first full time role, working in the performing arts division of the creative arts department which included running the box office, organising and supervising front of house staff, assisting with set up and break down of sets and teaching singing whilst studying for my City and Guilds Teaching Certificate.