S. Monet Cooper Email & Phone Number

United States

San Francisco Bay Area

Pared is a gig marketplace for the restaurant industry. We are a restaurant tech startup that matches skilled cooks, servers, and dishwashers with restaurants in the Bay Area. We enable restaurant professionals to work flexibly and gain valuable experience, and we are indispensable to our restaurant customers, who rely on us to maintain smooth operations.- Provided tech support to computer system users.- Answered user questions.- Resolved computer and app problems remotely via phone, text, and over email.- Answered user inquiries regarding app performance, gigs, and booking portal for customers. - Manage gigs and payments for customers and contractors.- Assist in account creation for customers and contractors.

Atlanta, Ga

Responsible for providing the highest standard of service to Apartment Network and Costar clients by accurately capturing business-critical information relating to multifamily properties and market activity.•Performs market research via phone in regards to obtaining property information on Multi-family properties•Utilize resources such as Costar Enterprise, Microsoft Excel, Google Sheets, online search functions and other software applications to retrieve research and input data•Ensures that data obtained is accurate and matches market reality•Obtain and maintain an accurate directory of multifamily contact information, ensuring hierarchies are correctly managed and updated•Obtained vacant, rents, discounts, model mix and other property level data points while calling as an Apartments.com representative. •Maintain the highest professional standards. Promote ethics of trust, open communication, creative thinking and cohesive team effort•Worked as a liaison between communities and Costar sales team and Field Research department to schedule Matterport 3D tours for paid listings. •Consistently met expectations throughout the year and an average quality score of 94%.•Utilize resources such as Costar Enterprise, Microsoft Excel, Google Sheets, online search functions and other software applications to retrieve research and input data.

Atlanta, Ga

Responsible for providing the highest standard of service to Apartment Network and Costar clients by accurately capturing business-critical information relating to multifamily properties and market activity.•Performs market research via phone in regards to obtaining property information on Multi-family properties•Utilize resources such as Costar Enterprise, Microsoft Excel, Google Sheets, online search functions and other software applications to retrieve research and input data•Ensures that data obtained is accurate and matches market reality•Obtain and maintain an accurate directory of multifamily contact information, ensuring hierarchies are correctly managed and updated•Obtained vacant, rents, discounts, model mix and other property level data points while calling as an Apartments.com representative. •Maintain the highest professional standards. Promote ethics of trust, open communication, creative thinking and cohesive team effort•Worked as a liaison between communities and Costar sales team and Field Research department to schedule Matterport 3D tours for paid listings. •Consistently met expectations throughout the year and an average quality score of 94%.•Utilize resources such as Costar Enterprise, Microsoft Excel, Google Sheets, online search functions and other software applications to retrieve research and input data

Atlanta, Ga

Worked as a community researcher for Apartments.com, calling multi-family properties as a secret shopper and acquiring rental rates, discounts and other data points that directly affect the Apartments.com product. • Meeting expectations in an outbound research environment, making 200+ dials per day to rental communities across the United States• Collecting availability, rental rates and other key data points as a secret shopper while balancing productivity and a consistent quality of 90% and higher•Gained experience in media manager while working on special project of scheduling matterport appointments for Costar sales team and field research department. •Selected to resolution team in July 2016. Received training in Enterprise and making outbound calls unmasked as an Apartments.com representative. Working on tasks such as missing numbers and misclassified properties.

Atlanta, Georgia

Assisted the instructor during different workshops and classes for individuals interested in learning web development. I helped troubleshoot and answer any questions a student may have during the lesson when the instructor can't get to them.

Atlanta, Georgia

Support Store Manager and Sr. Assistant Store Manager in the implementation of initiatives and achievement of goals and objectives, with a focus Operations, Brand and Talent. Ensure consistent implementation of store responsibilities including day to day store operations.•Handling customer inquiries and resolving any issues in a timely manner while following company policy. •Act as sales director for a staff of seven in a luxury base atmosphere•Place, track and confirm delivery of all in store send sales•Assist with store visual merchandising by following as close to the directive as possible•Coach and develop staff to exceed individual and store goals.

Atlanta, Ga

Owner of an online clothing store selling new and vintage merchandise. Worked directly with vendors to bring in new and unique pieces. Personally handled all inquiries from customers. • Point of contact for handling customer support requests• Immediately oversee all business operations• Optimize email marketing campaigns and lists• Content creation for social media channels • Enhance and retouch images by correcting resolution, tone, saturation, and brightness• Manage all vendor communication• Open and maintain payment terms with vendor• Strategize promotional opportunities• Request and manage new product line sheets • Attend trade shows and manage information obtained there

Certificate, Full Stack Web Developer

-Learned industry best practices and practical software development standards with a focus on HTML5, CSS3, JavaScript, jQuery, Node.js.

Certificate, Front End Web Development

Use HTML5, CSS3, JavaScript, jQuery, GitHub, and Sublime in concert. Build a fully responsive, interactive website that stands apart.

Bfa, Fashion Merchandising-Online, 3.4

Attend the school's annual Fashion Show at Lincoln Center during Fashion Week each year. Also attend the school's networking seminars.