Sergio M. Email & Phone Number

Toronto, Ontario, Canada

• Strategic Market Analysis: Conducted in-depth research and analysis to identify emerging trends and consumer preferences in the food industry, providing valuable insights for new product development and strategic decision-making.• Product Development Support: Collaborated with cross-functional teams, including R&D and Marketing, to conceptualize and refine new product ideas, ensuring alignment with market demands and company objectives.• Process Improvement Initiative: Led a project to streamline the expiring ingredient process, resulting in a 15% reduction in production time and a significant cost saving for the company.

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Winchester, Ontario, Canada

• HACCP Program Leadership: Led the HACCP program, ensuring strict compliance with CFIA's regulatory standards (HACCP/FSEP/DIEM) and played a key role in maintaining the plant's exemplary record in food safety.• Governmental Liaison: Acted as the plant's primary contact with CFIA, facilitating open and effective communication and ensuring all regulatory requirements were proactively met.• Successful Regulatory Audits: Oversaw external regulatory audits, leading the team to achieve consistently favourable audit results and demonstrating a commitment to continuous improvement.• Analytical Lab Management: Efficiently managed the plant's analytical lab, guaranteeing the accurate and timely completion of essential chemical, microbiological, and environmental tests.• Quality Staff Supervision: Provided strong leadership and supervision to the Quality team, offering valuable guidance and performance feedback and fostering a culture of continuous learning and development.• Improved Cleaning Protocols: Implemented and updated key cleaning protocols, resulting in a 10% reduction in customer complaints and further enhancing product quality and customer satisfaction.• Labour-Management Relations: Actively promoted a positive labour-management relationship, driving initiatives to improve team dynamics and encourage high employee engagement and ownership levels.

Toronto, Canada Area

• Leadership in Quality Improvement: Led initiatives to improve food safety and product quality, setting the direction for the entire team, at W. T. Lynch Foods Limited. (Role: Quality Assurance)• Strategic Quality Systems: Ensured the development, implementation, and adherence to robust quality systems in line with industry regulations and standards.• Objective Setting and Performance Tracking: Established clear quality objectives for the plant and provided regular feedback to the operations team, contributing to a culture of accountability and continuous improvement.• Resource for Excellence: Served as a valuable resource for information on products and process quality, supporting teams in resolving complex issues and maintaining high standards.• Facilitation of Change: Steered the successful implementation of new products and processes, collaborating with cross-functional stakeholders to ensure seamless transitions.

Toronto, Ontario, Canada

• Quality Control Process Enhancement: Implemented a revised utensil colour-coding system, aligning it with SQF guidelines and significantly reducing the risk of cross-contamination among fluid dairy products.• Training and Development Support: Played a crucial role in training and developing employees on quality control protocols, improving team competence and adherence to industry standards.• Cross-Departmental Problem Resolution: Provided expert guidance and assistance to production, sanitation, maintenance, and warehouse departments in resolving quality and compliance issues, fostering a culture of collaboration and continuous improvement.• SOP Validation Enhancement: Led the validation process for allergen Standard Operating Procedures (SOPs), ensuring their effectiveness in mitigating the risk of allergen contamination and strengthening overall product safety.

Ottawa, Ontario, Canada

• Supports the training and development of employees.• Conducts plant inspections and supports production, sanitation, maintenance, and warehouse departments when quality or compliance issues arise.

Ingleside, Ontario, Canada

• Team Empowerment and Guidance: Acted as a coach, mentor, and supporter for both the production and engineering maintenance teams, fostering a collaborative and high-performance work environment.• Strategic Quality Management: Took charge of identifying and developing key performance indicators (KPIs), strategies, and actions to drive significant improvements in product quality, playing a vital role in meeting and exceeding quality goals.• Technical Expertise and Process Enhancement: Provided valuable technical knowledge and guidance to enhance various operational aspects such as product quality, sanitation, equipment design, and the introduction of new equipment and products, contributing to streamlined and efficient manufacturing processes.• Customer Satisfaction Boost: Led a cross-functional team to achieve a 15% reduction in customer complaints related to foreign material, demonstrating exceptional problem-solving skills and a strong commitment to delivering top-notch products.

Gatineau, Quebec, Canada

• Internal Quality Auditing: Custom established the internal auditing process for quality systems like AIB and BRC, ensuring compliance and continuous improvement.• Plant Operations Audits: Monitored and conducted in-depth audits of plant operations, identifying and resolving various compliance and sanitation issues.• Leadership in Sanitation: Provided strong leadership and strategic guidance to a team of sanitation crew members, resulting in enhanced cleanliness and hygiene standards across the facility.• Food Safety Documentation: Managed and organized essential documents within the food safety program, streamlining access and retrieval processes for necessary records.• QA Budget Management: Effectively controlled the Quality Assurance budget, optimizing resource allocation and contributing to overall cost savings without compromising on quality standards.• Noteworthy Achievements: Achieved a notable 25% reduction in consumer complaints and played a pivotal role in securing a prestigious BRC facility certification with an exemplary Grade A rating, underscoring the commitment to product quality and safety.

Maracay, Aragua State, Venezuela

• Operations Optimization: Identified key inefficiencies in the production process and implemented streamlined workflows, reducing overall costs and improving productivity in alignment with company standards.• Cross-Functional Collaboration: Actively collaborated with the marketing and sales teams to ensure seamless product launches, resulting in a 20% increase in new product sales within the first six months.• Leadership: Mentored and trained a team of 15 production associates, improving their skills and knowledge by 40% and creating a more cohesive and high-performing workforce.

Maracay, Aragua State, Venezuela

• Oversees sensory and organoleptic tests of finished goods.• Manages supplier approval audits following Corporate Quality Policies.• Maintains good housekeeping and sanitation by leading the food safety supervisor, sanitation crew members and production operators.• Coached, mentored, and supported the laboratory techs and quality operators.

Valencia, Carabobo State, Venezuela

• Quality Control Analysis: Conducted a wide range of analytical, sensory, and microbiological tests in compliance with strict protocols, ensuring the consistency and safety of processed cheese and dressings at Kraft Foods Venezuela.• Process Enhancement: Implemented an improved chemical reactive management process, mitigating potential risks and enhancing overall product quality at the facility in Valencia.

Bachelor Of Engineering (B.E.), Chemical Engineering, Chemical Engineering

Activities and Societies: The Catalizer (chemical engineering newspaper) Chemistry, Engineering

Master'S Degree, Finance And Financial Management Services, Master In Financial Management

Finance, Management

Master Of Business Administration - Mba, Business Administration And Management, General

Bilingual (English and French) Excecutive Master in Business Administration