Shawn-Marie Morrow, Cfe Email & Phone Number

Atlanta, GA, US

Atlanta, Georgia, US

• Utilize SQL and implemented Tableau to prepare reporting of KPI’s for clients on a daily, weekly, monthly, and quarterly basis using data stored in AWS. Monitor key performance indicators daily to provide analysis.
• Internal communication of daily, weekly, and monthly client reporting that monitors on-going performance and captures trends in order to provide strategies for enhancements.
• Provide Quality Assurance of data accuracy and metric reporting, while interacting with the appropriate departments in order to resolve issues.
• With successful implementation of Tableau for reporting, there was a reduction in time to execute and produce daily reporting from ~3.5 hours to less than 1 hour.
• Implementation of Tableau eliminated the need to involve multiple Support departments in order to acquire data for reporting.
• Build relationships and work cross functionally with Marketing, Engineeering, Presales, Product Management, Project Management, Finance, Customer Success, and Delivery teams.

- Led a team of 9 Fraud Agents by hiring skilled employees and providing thorough training of systems, processes, and technical skills (SQL and Excel) needed to effectively perform their primary job responsibilities of processing requested documents and performing linkage analysis on suspicious claims. - Continual monitoring and assessment of performance.

- Lead role in development of processes & performance metrics for Tier 1 Fraud Agents, performed time trials and prioritized workload based on volumes and critical nature of reviews. - Identified fraud cases involving over 354 accounts and prevented losses for a savings of over $200K and helping reduce risk exposure with new business rule implementations.

Nashville, Tennessee, US

Charged with ensuring cases were researched, documented, and completed in accordance with departmental, regulatory, and compliance reporting standards, utilizing data mining and data manipulation with Excel and SQL. Evaluated investigative findings, drafted clear and concise investigative and root cause anaysis reports, communicated with referring source.

Nashville, Tennessee, US

Compiled centrally requested cost and returns reports and reports variance from standards, developed reports comparing actual results to plans and budgets in supply chain management. Forecasted and planned key performance indicators. Worked with internal departments on projecting and maintaining the Cap Ex budget.

Nashville, Tennessee, US

Prepared, recorded, and reconciled the daily cash activity and deductibles including daily journal entries and month end reconciliations. Updated subscriber billing system for fraud credit card charge disputes and researched fraudulent credit card disputes for rebuttal. Exercised control of account balances by monitoring DAX (Axapta) and remained.