Shawn-Marie Morrow, Cfe Email & Phone Number

Atlanta, Ga, Us

Atlanta, Georgia, Us

• Utilize SQL and implemented Tableau to prepare reporting of KPI’s for clients on a daily, weekly, monthly, and quarterly basis using data stored in AWS. Monitor key performance indicators daily to provide analysis related to performance, aimed at improving fraud detection while reducing the number of false positives by defining and recommending enhancements and/or changes to risk assessments scores, rules, and policies.• Internal communication of daily, weekly, and monthly client reporting that monitors on-going performance and captures trends in order to provide strategies for enhancements.• Provide Quality Assurance of data accuracy and metric reporting, while interacting with the appropriate departments in order to resolve issues.• With successful implementation of Tableau for reporting, there was a reduction in time to execute and produce daily reporting from ~3.5 hours to less than 1 hour.• Implementation of Tableau eliminated the need to involve multiple Support departments in order to acquire data for reporting. • Build relationships and work cross functionally with Marketing, Engineeering, Presales, Product Management, Project Management, Finance, Customer Success, and Delivery teams.• Perform data mining and manipulation to prepare ad hoc reporting as requested (typically on a daily basis) for Fraud Operations Leaders, Research Scientists, and Engagement Managers.

- Led a team of 9 Fraud Agents by hiring skilled employees and providing thorough training of systems, processes, and technical skills (SQL and Excel) needed to effectively perform their primary job responsibilities of processing requested documents and performing linkage analysis on suspicious claims. - Continual monitoring and assessment of performance, all while providing guidance and direction through effective communication and one on one meetings- With successful implementation of growing the Fraud team from 3 employees to 15 employees, developed multiple training manuals on processes and procedures that were non-existent prior to expanding the team as well as enhancing procedures that reduced document processing time.- Developed a strategy in order to quantify exactly what Fraud losses to the company are based on several “fraud indicators” and tested these indicators across a multitude of cases. Based on fraud indicators, implemented fraud prevention controls and strategies as well as making continuous modifications to existing systems based on newly discovered fraud tactics and patterns. - Analyze, audit, and review internal processes for risks and recommend changes to business practices and record keeping. - Perform weekly audits to help identify any gaps or IT issues within the Fraud Prevention/Detection system and correspond with the appropriate departments to resolve issues in a timely manner. - Ensure that the team has achieved and/or exceeded fraud loss targets that measure effective fraud prevention, detection, and investigation including average fraud loss and fraud loss to sales ratios. - Minimize overall risks, including financial, regulatory, compliance, lawsuit, and fraud exposure all while continuing to provide optimal customer service in response to fraud incidents and maintaining positive relationships with internal stakeholders and clients.

- Lead role in development of processes & performance metrics for Tier 1 Fraud Agents, performed time trials and prioritized workload based on volumes and critical nature of reviews. - Identified fraud cases involving over 354 accounts and prevented losses for a savings of over $200K and helping reduce risk exposure with new business rule implementations based on findings. - Led projects including numerous Client fraud reviews and development of the Fraud Loss Score Card in coordination with the Business Analytics team. - Performed fraud investigations in insurance/telecommunications industry. - Planned, prioritized, conducted and reported on fraud investigations. Presented findings to internal departments, clients and law enforcement. - Established and maintained positive relationships with internal stakeholders and clients. - Provided excellent customer service in response to fraud incidents reported from multiple external sources.- Achieved fraud loss targets for metrics for measuring effective fraud prevention, detection, and investigation (average fraud loss, fraud loss to sales ratio, recovery ratio, etc.). - Implemented fraud prevention controls and strategies, such as processes, procedures, and systems. Contributed to the development of system requirements, new implementations, and other projects. - Maintained expert knowledge and stay abreast of existing, new, and emerging trends, products, and regulations within the telecommunications, insurance, and fraud industries.

Nashville, Tennessee, Us

Charged with ensuring cases were researched, documented, and completed in accordance with departmental, regulatory, and compliance reporting standards, utilizing data mining and data manipulation with Excel and SQL. Evaluated investigative findings, drafted clear and concise investigative and root cause anaysis reports, communicated with referring source and senior manager, and determined the need for additional investigative activity. Interacted with all levels of law enforcement and regulatory agencies. Understood and quantified risks associated with proposed procedural changes.  Identified and investigated complex/sensitive fraud cases totaling over $2.2 million in loss, interacting with law enforcement to prosecute insurance dealers which resulted in an asset recovery of $240,000.

Nashville, Tennessee, Us

Compiled centrally requested cost and returns reports and reports variance from standards, developed reports comparing actual results to plans and budgets in supply chain management. Forecasted and planned key performance indicators. Worked with internal departments on projecting and maintaining the Cap Ex budget.

Nashville, Tennessee, Us

Prepared, recorded, and reconciled the daily cash activity and deductibles including daily journal entries and month end reconciliations. Updated subscriber billing system for fraud credit card charge disputes and researched fraudulent credit card disputes for rebuttal. Exercised control of account balances by monitoring DAX (Axapta) and remained accountable for keeping track of balances using MS Excel. Performed analysis and reconciliations of accounts in accordance with accepted standard, analyzed results, evaluated trends and reached specific conclusions which formed the basis of recommendations for subsequent actions.