Acting as Regional Delivery Manager for the Work Order team, responsible for a group of six engineers across two locations responsible for the audit and creation of documentation for all sites within the Defence Sector as they Mail Merge and Migrate Data on to New Style of IT Office 365 Framework:• Created and Implemented a new Change Process to track removals for Audit and Billing Purposes• Creating and maintaining the data for Microsoft Power BI slides for daily stakeholder… Show more Acting as Regional Delivery Manager for the Work Order team, responsible for a group of six engineers across two locations responsible for the audit and creation of documentation for all sites within the Defence Sector as they Mail Merge and Migrate Data on to New Style of IT Office 365 Framework:• Created and Implemented a new Change Process to track removals for Audit and Billing Purposes• Creating and maintaining the data for Microsoft Power BI slides for daily stakeholder meetings• Calling out issues with site migrations and schedule risks to the migration project managers• Using customer based knowledge and experience to assist the project managers in the delivery of the migration• Providing the migration documents to 3rd party groups to support a seamless transition to new platform• Arranging Active Directory data scrapes for sites of all sizes, from 1 Asset to 10000+ assets• Worked in a project team responsible for the migration of users and mailbox data• Liaising with internal staff, end users and third party companies to ensure successful migrations and platform builds of UADs as per the proposed Schedule• Worked alongside engineers and the business to compile a realistic, rollout schedule whilst causing minimum disruption to Business as Usual• Responsible for coordination between departments to validate user data and ensure remediation of faults• Acted as a secondary Point Of Contact to Implementation Managers onsite during sites’ Migration Window• Using Red/Amber/Green model, ensuring that all milestones and targets are met, leading to the successful migration of 35000 users and 25000 devices so far.• Attend Daily Meetings to ensure projects remain on track• Tasking Engineers with documentation production Show less

PMO for the rollout of computers for the MOJ Mass Deployment. Also responsible for the schedule and collection of asset data after the Upgrade of computers across the O2/Telefonica estate to Windows 7. Through this role, I have successfully worked on 2 projects to completion, joining one midway through the roll-out of equipment and the other a complete end-to-end project.•Build Room Management – a team of 2 – 8 resources tasked with building all assets for the deployment… Show more PMO for the rollout of computers for the MOJ Mass Deployment. Also responsible for the schedule and collection of asset data after the Upgrade of computers across the O2/Telefonica estate to Windows 7. Through this role, I have successfully worked on 2 projects to completion, joining one midway through the roll-out of equipment and the other a complete end-to-end project.•Build Room Management – a team of 2 – 8 resources tasked with building all assets for the deployment (15,000+)•Weekly Financial Reconciliation•Monthly Finance Forecasts•Raising Work Orders and Purchase Orders•Monitoring Purchase Order Values•Monthly Forecast V Actual Reports•Raising Change Requests of varying values•Logistics Management•Multi Project Management•Scheduling of Engineer and Site Visits•Service Provider and Stakeholder Management•Utilising Prince2 Methodologies•Process Writing / Statement of Work Creations•Deriving new processes from lessons learnt•In periods of absence I have provided PMO cover to other projects through Group mailbox ownership•Ensuring deployments and engineer visits are set within project agreed SLAs and OLAs•Assisting with Build Activities in quiet PMO periods – imaging, repairing and palletising devices Show less

•Scheduling and Collecting User Data for Migration over to the new Rolls Royce supported Platform ready for a site move and merge of 2 existing sites•Collecting User and PC information and upgrading to Windows 7 using SCCM•Updating and installing software through SCCM and Snow Inventory Service•Providing Floor Walking Support to Users during Migration and resolving any conflicts or issues experienced

Responsible for scheduling engineers and document production across 3 different projects for the successful implementation of upgraded computers, servers and operating systems.

Responsible for the successful audit of computer equipment on sites based in the UK and internationally, including an extended period working in Germany

Providing phone support to onsite engineers. Raising issues and liaising with other teams until they are resolved. Headed up teleconferences for major incidents which affected the successful installation and sign off of equipment