Instructional Design | Customer Service Training | Quality Assurance With over 10 years of progressive experience, I've journeyed from my beginnings as a Customer Service Representative to my current role as a Senior Instructional Designer. Throughout my career, I've honed my expertise in adult learning, instructional design, quality assurance, onboarding, and training for contact center environments. I approach every task with diligence and take pride in delivering exceptional results.Beyond my professional endeavors, I am deeply passionate about fostering diversity, equity, and inclusion within organizations. I believe in creating environments where every employee feels valued, respected, and empowered to thrive. It's not just about the work we do; it's about cultivating a culture that celebrates and supports the unique contributions of every individual.