Samir Malik Email & Phone Number

Bangalore

• Heading Professional Services for Asia & Emerging Markets (AEM) - India, Middle East, Africa, Russia, South East Asia, China, North Asia, Australia and New Zealand for SaaS and deployed products
• As part of the AEM Leadership, providing strategic leadership in the region, and helping define organization structures, business strategy and growth opportunities
• Leading 120+ Professional Services consultants across 8 countries as a single Asia-Emerging Markets Professional Services team
• Created the vision and strategy for the AEM Professional Services and evangelized it across the organization to drive engagement, collaboration and synergies
• Established an innovative organization structure to leverage the geographic and cultural diversity of customers and employees in the region
• Established innovative commercial models to help drive sales and enable increased Book of Business

Bangalore

• Drove the Technology and Services strategy in South Asia, leading the group to deliver innovative solutions closely serving the needs of customers in the region. Focused on delivering customer-centric consulting.
• As part of the GGO Technology Leadership team, drove the strategy for Global Professional Services Centre of Excellence and the adoption of best practices across the organization
• Built the Professional Services team for India and South Asia, from scratch
• Established structures, processes and KPIs to deliver sustained value to customers
• Created governance structures to drive higher customer satisfaction and retention
• Drove upsell and cross-sell through deep engagement with customers and sales

Building the Cloud ERP Delivery practice, focussed on - Building project management competencies in Fusion ERP SaaS and OnPremise projects- Developing Standard Operating Procedures (SOPs)- Building Delivery processes and tools- Building and institutionalizing Knowledge sharing and management frameworks- Building standardized artifacts, collaterals and.

Provide governance and delivery leadership for Oracle E-Business Suite projects executed by the Global Services Delivery team for clients across North America and Asia-Pacific. Manage a project portfolio of over 30 projects and programs, contributing to 35% of revenue for the organization.Focus on driving delivery excellence, customer satisfaction.

Provided Delivery Leadership for North America Strategic Accounts, leading a team of project managers. Provided governance, oversight and leadership on large accounts. Led process improvement initiatives, practice financial management, pre-sales support, solutioning and demand forecasting.

Managed and led large and strategic programs ranging from $200K to $5 million in revenue, for clients across North America, EMEA and India. Participated as key stakeholder in CMMi Level 5 appraisal, leading a program assessed by the Lead Appraiser from QAI, IndiaReceived multiple recognitions as Best Delivery Manager, Best Breakthrough Project, Best.

Held the Delivery responsibility for all PeopleSoft engagements by RBS, India. Managed client relationships, quality, process compliance and delivery excellence for these engagements. Provided leadership to engagements comprising of implementation projects, production support and maintenance engagements and program feasibility assessments. Created.

Managed large programs and projects for clients in US and UK, including NorthWestern Mutual Life, Verizon Communications and Sainsbury's. The programs comprised of PeopleSoft implementations, upgrades, roll-outs, support and maintenance and business consulting engagements.The responsibilities included planning the program, establishing project management.

Led the Sales and Distribution business process innovation program aimed at the redesign of the supply chain across 62 locations and 3 manufacturing plants across India. The program involved process mapping of the current supply chain, determining the improvement areas, redesign of the supply chain, implementing SAP R3 S&D module and integrating the.

Was part of a 5-member team implementing a computerization project at an 800-bed hospital in the northern part of India. Owned the deployment of the Hospital Management Solution to the Patient Management, Procurement Management and Inventory Management functions of the hospital.Provided support to existing client installations, and implemented new.

Mba

B.E., Electronics

Education record