Samir Malik Email & Phone Number

Bangalore

Heading Professional Services for Asia & Emerging Markets (AEM) - India, Middle East, Africa, Russia, South East Asia, China, North Asia, Australia and New Zealand for SaaS and deployed products• As part of the AEM Leadership, providing strategic leadership in the region, and helping define organization structures, business strategy and growth opportunities• Leading 120+ Professional Services consultants across 8 countries as a single Asia-Emerging Markets Professional Services team• Created the vision and strategy for the AEM Professional Services and evangelized it across the organization to drive engagement, collaboration and synergies• Established an innovative organization structure to leverage the geographic and cultural diversity of customers and employees in the region• Established innovative commercial models to help drive sales and enable increased Book of Business• Established KPIs and OKRs to enable a scalable services delivery organization working seamlessly with customers across 15 countries and 5 languages• Built a high performance, highly motivated team driving customer satisfaction, revenue realization, utilization and profitability• Drove strong partnership and collaboration with other business functions – proposition, sales, account management, finance and marketing• Established and drove the strategy for partner and alliances led growth in the region• Built strong engagement with Product, Technology, Global Professional Services and Content teams

Bangalore

Drove the Technology and Services strategy in South Asia, leading the group to deliver innovative solutions closely serving the needs of customers in the region. Focused on delivering customer-centric consulting services and building region-specific solutions integrated with Thomson Reuters global products for Trade and Tax management• As part of the GGO Technology Leadership team, drove the strategy for Global Professional Services Centre of Excellence and the adoption of best practices across the organization• Built the Professional Services team for India and South Asia, from scratch• Established structures, processes and KPIs to deliver sustained value to customers• Created governance structures to drive higher customer satisfaction and retention• Drove upsell and cross-sell through deep engagement with customers and sales• Managed vendor and partner relationships in India for global engagements under the GGO organizationLed Omnesys product and technology in India.• Led the technology, product development, customer service and operations for Omnesys – India’s leading capital markets trading product, leading a team of over 200 technologists• Led technology effectiveness initiatives for Omnesys focused on product rationalization, outsourcing, workforce optimization and productivity• Drove productivity improvement of over 20% YoY, while delivering to 8% YoY growth in revenue• Drove high customer engagement through governance structures, based on trust, responsiveness and accessibility

Building the Cloud ERP Delivery practice, focussed on - Building project management competencies in Fusion ERP SaaS and OnPremise projects- Developing Standard Operating Procedures (SOPs)- Building Delivery processes and tools- Building and institutionalizing Knowledge sharing and management frameworks- Building standardized artifacts, collaterals and project assetsDesigned and implemented a Project Management Certification program for project managers. Designed eligibility criteria, evaluation parameters and certification process for the program.

Provide governance and delivery leadership for Oracle E-Business Suite projects executed by the Global Services Delivery team for clients across North America and Asia-Pacific. Manage a project portfolio of over 30 projects and programs, contributing to 35% of revenue for the organization.Focus on driving delivery excellence, customer satisfaction, operations and financial planning, knowledge management and business improvement initiatives.Sales enablement for e-Business Suite consulting engagements through driving value propositions, solution design and pre-sales consulting, financial review and approval of all sales proposals.Lead strategic initiatives for business improvement focused towards productivity and client satisfaction improvement. Key stakeholder for organization initiatives like CMMi L5 assessments.

Provided Delivery Leadership for North America Strategic Accounts, leading a team of project managers. Provided governance, oversight and leadership on large accounts. Led process improvement initiatives, practice financial management, pre-sales support, solutioning and demand forecasting.

Managed and led large and strategic programs ranging from $200K to $5 million in revenue, for clients across North America, EMEA and India. Participated as key stakeholder in CMMi Level 5 appraisal, leading a program assessed by the Lead Appraiser from QAI, IndiaReceived multiple recognitions as Best Delivery Manager, Best Breakthrough Project, Best Consulting team and Best Project of the Year awards.

Held the Delivery responsibility for all PeopleSoft engagements by RBS, India. Managed client relationships, quality, process compliance and delivery excellence for these engagements. Provided leadership to engagements comprising of implementation projects, production support and maintenance engagements and program feasibility assessments. Created methodologies for projects, structures for offshore development and processes for project management and stakeholder management. Was a key stakeholder in the organization's CMMi Level 3 assessment.

Managed large programs and projects for clients in US and UK, including NorthWestern Mutual Life, Verizon Communications and Sainsbury's. The programs comprised of PeopleSoft implementations, upgrades, roll-outs, support and maintenance and business consulting engagements.The responsibilities included planning the program, establishing project management processes, budget and cost management, managing stakeholder relationships and expectations, working with the Steering Committee and Project Sponsors, status reporting, cross project issue resolutions and escalation management, risk management for the program, ensuring scope, timelines and deliverables for each project are managed, providing strategic direction for the Program and managing competency development for the client's staff, among others.Led business consulting engagements relating to Solution Center design, Organizational Change Management and Training planning and rollout.

Led the Sales and Distribution business process innovation program aimed at the redesign of the supply chain across 62 locations and 3 manufacturing plants across India. The program involved process mapping of the current supply chain, determining the improvement areas, redesign of the supply chain, implementing SAP R3 S&D module and integrating the re-designed process with the SAP application. Led a team of business, functional and technical consultants, with activities like requirement gathering, process mapping, process redesign, package customization, system testing, integration testing, user training, change management and post roll-out support. Managed the Sales and Distribution channels for Titan Watches in Madhya Pradesh and Haryana in earlier roles of Sales Manager. Was responsible for management of sales teams, sales target achievement, retail tracking, channel development and management of cross-channel conflicts.

Was part of a 5-member team implementing a computerization project at an 800-bed hospital in the northern part of India. Owned the deployment of the Hospital Management Solution to the Patient Management, Procurement Management and Inventory Management functions of the hospital.Provided support to existing client installations, and implemented new installations of super-mini machines.

Mba

B.E., Electronics

Education record