As part of Deloitte's Human Capital Workforce Transformation Practice, I help my clients to improve their Knowledge Management and Digital Workplace capabilities to drive improved business outcomes and improved experiences for their people.

Led the visioning, identification, evaluation and implementation of emerging technologies in support of Global Shared Services.  Early adopter of Azure-based cognitive services to develop and deploy Deloitte’s first enterprise-wide digital assistant that leverages natural language and voice to enable information discovery and task completion Established greenfield Robotic Process Automation COE that grew to operate more than 25 bots, liberating $5.0M in labor hours in FY20 Partnering with IT, implemented enhanced portfolio management review, reporting and budgeting processes to improve impact of $5-7M in annual technology investments

Drove the identification, planning, development, deployment and support for portals, platforms, repositories, search, collaboration, and specialized next-generation tools in support of the Global KM capability. In partnership with GTS, consolidated duplicative platforms as part of the creation of a Global Knowedge Management capabilityand oversaw all the non-IT aspects of these solutions through their lifecycle Established first cross-functional, cross-member firm Knowledge Asset Repository (KAM). Respected by Member Firm and Functional/Business KM leads for ability to identify, articulate and deliver “win-win” outcomes that balanced marketplace uniqueness with needs for emerging global infrastructure Matured enterprise taxonomy strategy and operations that enabled growth and adoption of master data across diverse programs including Risk, Clients, Talent and Knowledge Management Led business participation in enterprise search program during multiple technology transitions. Championed implementation of a range of innovative features including Best Bets, Answer Cards and systematic relevancy tuning Oversaw spend, usage and integration of third-party content portfolio ($8.0M spend) across leading providers Factiva/Dow Jones, EIU, Thomson, Onesource

Drove strategy development, and construction of first multi-function, multi-member firm holistic knowledge platform. Advocated, championed and achieved support for an integrated portal and consolidated governance model

Drove the creation, delivery and governance for the first wave of multi-function, nation-wide digital properties. Championed innovative products including double blind expertise location capability and internal social networking platform

Recruited from client service by Deloitte Consulting’s CIO to implement and manage the emerging set of web-based, practitioner-facing technologies including intranet, collaboratio, learning management, web-conferencing, and instant messaging technologies.

Worked on a range of consulting engagements in the areas of Strategic Sourcing, Project Portfolio Rationalization and Server Asset Management. Led local project team to create Chicago office intranet that was then adopted and expanded to become Deloitte Consulting’s first web-based Knowledge Management system