Steve Munyan Email & Phone Number

Developed a website to support businesses in improving processes, people and products that increase production, lower turnover and improve profitabilityDesigned effective products, process and people in the re-launch of Hire the WinnersDeveloped online tools that are easy, fast, effective and cost efficient for dealers Developed sales process to sell Hire the Winners productsRecruit, hire and developed a sales teamDeveloped bi-weekly sales meetings and training process to improve sales team performance Developed and managed accounting processes

Expense management, development of management and sales/service team.Responsible to ensure processes were followed, expenses were reduced and team members were productiveDeveloped tracking tools to ensure the team had the data to know how it was doing compared to objective in order to allow managers to focus on areas of concernWorked with managers to plan forecasts and manage progressCreated processes to reduce the risk in hiring, vehicle appraisals, raising customer enthusiasmDeveloped strategy to create traffic in a down market

Responsible for growth and profitability of ever changing franchise structure Increased CSI standing from bottom 10% to top 10% in the regionImproved profitabilityDeveloped, implemented new and cutting edge processesImplemented world class delivery system to ensure CSI was 105% or more of region averageReduced turnover by improving ESI (Employee Satisfaction Index)

Responsible for growth and profitability of ever changing franchise structure Increased CSI standing from bottom 10% to top 10% in the region•Improved profitability•Developed, implemented new and cutting edge processes•Implemented world class delivery system to ensure CSI was 105% or more of region average•Reduced turnover by improving ESI (Employee Satisfaction Index)

Responsible for Variable and Fixed operations

Purchased Mitsubishi/Mazda with 2 partners and tripled sales in 1st yearStarted with 1 sales consultant and 1 manager. Hired 10 new sales consultants that never sold vehicles before and developed and an effective and productive teamFocus on continuous improvement of all processLead Mitsubishi with 40% leasing vs. purchaseContinuous improvement of profitability

Developed training and processes to improve teamwork and profitabilityContracted by Ross Roy Communications to assist the -Chrysler Corporation- Customer One Culture change as a Team Leader, Subject matter expert/Writer/Train the Trainer for 4 Ride & Drives(Intrepid, Ram, LHS Luxury Tour, Neon) Subject matter expert/Writer/Train the Trainer for in dealership training to improve processes and production for Chrysler CorporationContracted by Maritz Corp as a subject matter expert/writer/Train the Trainer for various Ride & Drives, Used Vehicle Certification Process, Sales, Follow-up process and culture training for Saturn Corporation

Developed training and processes to improve teamwork and profitabilityProvided leadership to a team that was struggling with discipline on the processesBuilt an effective team by implementing an effective hiring and training processIncreased profitability by improving Per Unit Retail gross by implementing an effective sales processReduced turnoverIncreased profitability

Sales Consultant (9 years), Sales/General Sales Manager (3 years)Developed traffic tracking systems, Sales& Follow-up Process •Designed and implemented an effective Sales & Traffic process•Created tracking processes to track performance for daily 1 on 1’s with each sales consultant•Managed each sales consultants daily activities to improve productivity

Associate Of Arts (A.A.), Criminal Justice/Law Enforcement Administration

College Prep