Stephen Mwega Email & Phone Number

Scoping projects based on client requirements, setting timelines, and allocating resources to ensure efficient project delivery.Leading and mentoring a team of 10+ technical engineers, assigning tasks, tracking progress, and ensuring high-quality outcomes.Collaborating with stakeholders—clients, leadership, and team members—to maintain alignment on project goals, timelines, and resource planning.Resolving technical and operational challenges through proactive problem-solving and strategic decision-making.Enhancing team performance by coaching team members, supporting professional development, and leading the hiring and onboarding of new talent.Driving continuous improvement initiatives to optimize project quality and operational efficiency.

Directed clients’ technical requirements by analyzing project needs, and effectively crafted & provided the best technical solutions for their particular needs, including advising on likely resourcing strategies, expected timelines, and engineering teams; with a focus on Data Engineering, Data Science, Artificial Intelligence, Machine Learning & Cloud Engineering.Engaged with multiple teams to advise and administer solutions built on technology concepts such as: Cloud computing on Azure, AWS & GCP, DevOps, Data Science, Data Engineering, DataOps, Data Analytics, Machine Learning, CI/CD, and Artificial Intelligence.Orchestrated customer success operations by serving as the client’s ‘go-to’ technical resource for definitive responses to challenging technical and operations issues.

Nairobi, Kenya

Led CTOs, Engineering Managers, Product and Engineering teams from global organizations to steer engineering requirements and specify program & product roadmapsWorked with the engineering and UI/UX teams to develop new product and feature ideas; refined and enhanced existing features; and prioritized features for developmentCoordinated with UX and marketing team to understand opportunities to drive product awareness and adoptionAssessed user feedback and led initiatives for product adjustments to grow user base and overall user satisfactionDirected clients’ technical requirements for SMB and Enterprise clients by analyzing project needs, and effectively crafted & provided the best technical solutions for their particular needs, including advising on likely resourcing strategies, expected timelines, and engineering teamsSourced, trained, and supervised engineers for projects while maintaining client budgets and timelinesCharted cross-selling and up-selling strategies to client success partners by identifying additional client technical needs and marketing engineering solutions, which increased revenue streamsExceeded quota and all commitments, in addition to being a key contributor to the revenue business unitProvided guidance on engineering resources, as well as set the right expectations regarding feasibility, budget, and timelines for program requirements and product roadmaps. Translated business and functional requirements from clients into documented technical specificationsEngaged with multiple teams to advise and administer solutions built on technology concepts such as: Cloud computing, mobile, applications design/development/hosting, DevOps, IoT, databases, analytics, machine learning, networking, security, storage, CI/CD, APIs, microservices, containerization, and SRE.Orchestrated customer success operations by serving as the client’s ‘go-to’ technical resource for definitive responses to challenging technical and operations issues

Nairobi, Kenya

Surfaced, scoped, and delivered product and technology consulting engagements with clients. Operated as a trusted advisor to clients and was responsible for leading the team during client projects, and overseeing its daily operations. Identified potential additional opportunities with clients, and ensured a rolling engagement for accelerationInitiated the discovery processes by leading requirements-gathering workshops while taking clients on a journey to the solution. Utilized design thinking to redefine problems and create innovative productsDesigned the customer journey map using deep market knowledge and communication skills to solve their business needsPresented software functionality to potential clients and successfully originated business with clientsProvided technical support during joint product design meetings. Contributed to sales plans through pre-sales/post-sales technical consulting activitiesDeveloped and drove to completion features from user stories into clear product specifications and requirements for the software development teamAchieved a more reliable burn-down rate by working closely with the implementation teams to accurately divide sprint backlogs into more manageable segments. Managed quality assurance testing to management and customer standardsPerformed market analysis for particular products, to estimate the number of customers, determine the price, and estimate the projected revenue Provided weekly status reviews (WSR) showing project quantitative goals against project progress to senior managementDeployed, configured and maintained resources, policies, rights and settings on the Microsoft Azure Cloud platform to manage clients' solutions, product demonstrations and internal company operationsValidated and audited enterprise solutions to ensure they conform to the approved system designs and met client objectives

Nairobi, Kenya

Managed product development by creating requirements, co-ordinating the delivery team, and performing user acceptance testingLed digital transformation efforts by monitoring industry trends to implement innovative solutions that further efficiency and business strategyBuilt and managed relationships with internal customers to understand and anticipate issues, monitor staff satisfaction levels, and address issues and concernsManaged product operations including initiatives to grow revenue, improve customer experience, product enhancements and competitive analysisCollaborated with end users to understand their needs and scope requirements for design and developmentAnalyzed customer requirements, defined the scope of work & translated them to functional & technical requirementsPartnered with design & engineering teams to define, update, & execute product roadmaps. Conducted recruitment, onboarding & mentoring of team membersPrepared & presented relevant periodic reports to project teams & executive managementInstituted the current state of processes for Incident mgmt., Release mgmt., Request mgmt., Process mgmt., Change mgmt., Service Level Agreements & Asset mgmt., based on ITIL principlesGuided third-party software vendors around the world (Sri Lanka to implement a HRM, India & Dubai to implement an Incident management solution, Egypt to review Azure cloud, France to implement a Field Service Management solution – Negotiated subscription costs with the vendors arriving at a 71% discount)Designed & implemented a Helpdesk system as well as empowered the service delivery team, managing over 8,000 incidents per month & maintained an overall monthly resolution rate of over 95% with a 90% customer satisfaction rateCoordinated with UI/UX teams to generate opportunities that drove product awareness and adoption

Nairobi, Kenya

Provided a vertical bridge through the business to communicate information of high value to support decision-making demands. Develops policies & procedures for the collection & analysis of data. Performs data administration, modeling, & integration activities in data warehouse systems. Implements Business Intelligence solutions to achieve data reporting & analysis goals. Supports the development of business intelligence standards to meet business goalsDocumented & maintained BI documentation, training materials, best practices, & overall data toolkitBuilt models to identify trends, forecast performance, & identify improvements to company strategy, products, & operationsDesigned & created dashboards for managerial & executive teams. Collaborated with operation teams to examine data sources, identify connections & design reports that will drive change managementUsed ETL (SSIS & Data Pipelines) to develop jobs for extracting, cleansing, transforming, & loading data (spanning over 20 years) into a data warehouseDesigned analytics reports using Power BI, Custom web charts & SQL Server Reporting Services (SSRS)Developed, customized & managed data engineering processes, databases (SQL & NoSQL), data lakes, data marts & business intelligence systems which drove the organization’s strategic initiativesEngineered the organization’s data warehouse infrastructure using (SQL Server Analysis Services, SSAS) & Azure Analytics tools, integrating data from various systems (ERP – Dynamics NAV, Business Central, Dynamics CRM, Human Resource Management HRM, Field Service Management, Social Media & Document Management)Managed over a million sales conversion deals & KShs. 30 Billion shillings in revenue by designing & tracking KPI metrics & scorecardsGenerated data analysis reports for the Sales, Marketing, Finance, Logistics & Transport, Human Resources, Field Service, Production & Manufacturing departments to analyze & accelerate operational & strategic efficiencies

Nairobi, Kenya

Configured, managed & maintained Azure Cloud servers for applications. Responsible for heading Cloud migration factory which migrated more than 10 on-premises servers and applications to the cloudMonitoring the SQL Database Optimization, Performance, Integrity, and Disaster Recovery for 20+ Databases.Developed full-stack applications using .Net, MVC, C#, MongoDB, PostgreSQL, JavaScript, PowerApps, MVC, CSS, HTML5, and SQLBuilt innovative microservices and web services (incl. SOA/ODATA/SOAP/REST/XML) to support data and functions across multiple systemsResponsible for technical support operations in high-volume, 24x7 environment, including supervision of technical support team and coordination of technical issues involving network, hardware, software, and operating systemsLed the change to Agile from Waterfall practices, working on team growth and process optimizationImplemented a technical knowledge base system, where I supervised the migration of over 1,000 documents into the knowledge base and validated contents for accuracy and best practice. Created and maintained a documentation matrix, to track both progress of the project and potential pitfalls or opportunities

Nairobi, Kenya

Designed software applications, modules, and protocols within the ERP, including assessing customer requirements, business processes, and marketable products. Developed database operations to manage complex queries. Fostered and maintained a strong relationship with the internal QA team and usability groups to ensure strict compliance with best practices throughout the development process, which aided in minimizing downtime and changeovers. Improved interface usability, performance, and fault tolerance by developing and integrating industry-leading cutting-edge tools. Delivered training to junior developers regarding the development of the system, while developing software standards and principles. Saved significant development costs by using open-source software and cutting licensing expenses.Redesigned a high-profile corporate website in line with Liechtenstein-based ‘Dravya Life AG’ requirements.Boosted workforce productivity and overall product quality by writing and institutionalizing standard operating procedures, which reduced 50% product development time.

Nairobi, Kenya

Carried out Installation, Deinstallations & Configuration of devices, hardware, operating systems, and applicationsResolved incidents and coordinated resolutions as per agreed SLAsMaintained and monitored device networks and systemsMaintained a working log detailing all device challenges to assist in product developmentAnalyzed device logs in order to discover underlying issues and trends Ensured customer satisfaction by carrying out proactive user training and supportResolved customer issues by conducting courtesy visits, identifying potential issues, and taking preventative actions

Nairobi, Kenya

Research & Data Analysis

Mba For Executives, Business Administration And Management, General

Activities and Societies: Financial & Managerial Accounting Entrepreneurship & Innovation MIS & Operations Management Quantitative.

Global Network For Advanced Management, International Business

Activities and Societies: COVID-19, Sustainability, and the Future of BusinessIn this program, we discussed how COVID-19 has impacted.

Pan African Emba Module, International Business

Activities and Societies: The programs which holistically provide both personal and professional experiences, ensure high interaction.

Global Network For Advanced Management, International Business

Activities and Societies: Leverage resources from business schools across continents, positioning future leaders to thrive in roles.

B.Sc. Computer Science, Computer Science, Second Class Honours, Upper Division

Computer Science

Kenya Certificate Of Secondary Education, Computer Technology/Computer Systems Technology

Education record

Primary School Education