Snay Starlin Email & Phone Number

Remote

• Designed and conducted user research, including interviews, with queer tech workers experiencing layoffs as part of the RUXSTARS 2024 program, contributing to the development of targeted support resources and creating a more inclusive and equitable experience for this community• Authored a research report on the impact of layoffs on queer mental health and presented findings to Out In Tech leadership, influencing the development of future support programs• Identified key research findings, including the need for inclusive spaces for queer individuals to express their identity beyond work, with the Out In Tech community, contributing to a more supportive environment• Collaborated with team members to develop research plans, scripts, and reports, and co-led data collection and analysis, enabling us to effectively communicate key findings and support data-driven decision-making within the organization

Remote

• Selected and interviewed UX/UI designers for the 2024 RUXSTARS program, ensuring their research on the impact of layoffs on the queer community would contribute to the development of future programs that support and empower this community• Collaborated with team members to build research teams and identify qualified candidates, contributing to the successful execution of impactful research projects • Facilitated weekly meetings to define project tasks and assign responsibilities to research teams, ensuring clear communication and efficient allocation of resources, leading to timely completion of research projects

New York, United States

• Leveraged the dispatcher customer management system to efficiently manage client reservations, track driver availability, and monitor schedule updates, resulting in a consistently high level of service and increased customer satisfaction• Implemented a system of continuous communication with supervisors and team members, providing regular updates on quality control progress and proactively identifying potential delays due to traffic, weather, or vehicle maintenance, resulting in smoother project execution and a reduction in customer wait times• Streamlined guest arrival updates through a new communication protocol, resulting in $900,000 in cost savings over the past 6 months by reducing delays and unnecessary wait times

Remote

• Contributed to brainstorming sessions and design reviews, offering creative ideas and solutions for enhancing the Textify.ai platform• Created visual design elements for the Textify.ai platform, including buttons, icons, and typography, adhering to the brand guidelines and user experience principles

Bachelor Of Arts - Ba, Political Science And Government

Activities and Societies: Orchestra, Drama, Gardening, Computer Science, Mathematical and Quantitative Reasoning and Sculpting.

Classics And Classical Languages, Literatures, And Linguistics

Activities and Societies: National Honor Society, Tri M Music Honor Society, Orchestra, Drama, American Red Cross, Flag Football.