Sandra Broczkowski Email & Phone Number

Toronto, On, Ca

First point of contact for all customers via phone, email, or walk-in.Manage shop schedule for both estimates and repairs-Coordinating with Dealers and Insurance partners as well as any walk-in customers.Process insurance files from over 25 major insurance partners via Audatex and Mitchell estimating software.Facilitate customer check-in/out.Maintain customer files in Summit Management Software with high level of accuracy.Correspond with insurance partners regarding status updates, deductibles and additional insurance information.Arrange towing for all non-driveable vehicles -ensure tow bills are aligned with local bylaws and insurance guidelines.Update rental car partners through online repair status systems.Enter appraiser's estimates into Audatex or Mitchell Estimating Software.Processing parts orders using Parts Bridge, Collision Link, Progi Parts and Parts Kick.Ordering parts with our Vendors and receiving parts upon delivery.Process parts returns, obtaining credits and posting them into Summit Management Software.Accountable for Accounts Receivable at a shop level.Maintain general office upkeep and inventory of office supplies.

Newmarket

Provided a broad variety of basic clerical support to all departments and ManagementInput and/or retrieved your data for designated records, files, etc., usually via computerized systems. Maintained complete and accurate informationPerformed simple calculations and complete job related forms (hand written and electronic)tabulated and compiled data in standard format for analysis Communicated with the other Sears departments and contacted outside sources in some cases to exchange information, this included responding to queries and requests for information, distributing information packages and materialsParticipated with Senior Office Administrative team compiling reports, performing parts of complex assignments such as basic analysis, complex calculations, etc.Performed general office duties including, filing office documents and maintaining filing systems, answering telephones, respond to routine inquiries, photocopying/faxing/scanning documents, scheduling/arranging meetings and ordering supplies

Newmarket

Greeted and welcomed each client in a cheerful and professional manner immediately as theclient enters the tax office. Quickly determined the client’s service needs and assigned the client to an appropriate associate.Answered the telephone in professional manner, provided the basic information about services and fees, transferred calls to tax associates as necessary to fully respond or resolve problems.Received and secured cash, debit/credit card receipts and balanced cash for end of day closing procedures.Did all daily/weekly reports that were requiredScheduled clients appointments using CIS (Client Interaction System), assembled clients folders, maintain confidential/sensitive files and promptly file completed returnsAssisted with the maintenance of COD pending and pick-up filesMaintained proper office appearance and cleanliness. Ensured that workstation is neat andclean at all times and prepares for the following day by ensuring that adequate supplies areon hand.Monitored client flow by managing and advising clients of the anticipated wait time andfollowing-up when there are any expected delays.

Implemented Safety MeasuresAssisted with Hygiene and GroomingAssisted with Toileting/EliminationAmbulation/Mobilization/Transfers - Hoyer Lift and SARAProvided Cognitive, Social and Emotional SupportAssisted with Cognitively Impaired Client(s)Assisted with meals/snacks - partial/total assistanceObserved procedures in Palliative CareObservation and Communication SkillsImplemented Safety MeasuresAssisted with AmbulationProvided Cognitive, Social and Emotional SupportAssisted with Transporting Residence’s to ActivitiesAssisted with meals/snacks - partial/total assistanceOne on one visits with Residence’sAssisted with Activities

Served beverages and foodMaintained customer satisfactionWorked in a computerized environment (POS)Responsible of training new serving staffHealth and Safety Committee Member

Tax Professional Level One, Fundamentals Of Income Tax

Personal Support Worker Certificate

Office Management Certificate, Office Management