Sandeep Singh Email & Phone Number

Ghaziabad, Uttar Pradesh, India

Ghaziabad, Uttar Pradesh, India

Pune, Maharashtra, India

Here I am leading a team of 14 people which is responsible for ensuring customer satisfaction and improving Noccarc footprints in terms of channel partner appointment. Some of the noteworthy highlights are as below :1) Achieved Service revenue growth of more than 300% in last 8 months.2) Rolled out Sales and Service channel partner agreements.3) Appointed more than 30 Sales and Service channel partners in last 8 months.4) Designed service flow and rolled out web based Service App to digitize Service operations.5) Maintained TAT of less than 3 days for resolution of customer complaints.6) Rolled out customized maintenance contracts to ensure more adoption among different set of customers.7) Created training modules for technical training of company as well as channel partner employees.

Pune, Maharashtra, India

Pune, Maharashtra, India

In this stint, I played a key role in creation and implementation of flagship project known as NPS. I worked in close co-ordination with our consultant Bain & Co.to transform the customer experience in Motorcycle workshops across India using Net Promoter Score (Currently 51%). Some of the highlights are as below :1) Sustenance of the transformation initiative through constant support and working on new ideas coming from zones - leading to process re-engineering, new initiatives, relevant structural action identification and implementation Nationally across 1230 outlets.2) Training of dealer staff on NPS for 1230 outlets.3) Worked in CFTs with other business units: MIS,Marketing and Finance teams to ensure policy changes for MCBU (Motorcycles Business Unit).4) Worked as Business Product Manager for development of 2 digital solutions (Customer App for Bajaj Customers and Backend App for workshop staff) working on Agile Project Management with Certified ScrumMaster® certification.5) Developed Power BI enabled dashboard for effective analysis and governance.6) Leading Change Management across the organization in the collective move towards becoming more customer centric through engagement activities and Rewards and Recognition.

Varanasi, Uttar Pradesh, India

This was a field job. In this role I was taking care of Bajaj 2 wheeler workshops for UP east regions. I was handling more than 6 districts and around 93 outlets and was having complete ownership of After Sales Experience. Some of the notable contributions are as below :1) Improved network penetration by appointing 21 channel partners in white spots available in the territory. This was the highest number of appointments among 90 ASMs.2) Took initiatives such as Engine camp, Monsoon camp to achieve growth of more than 40% (YOY) in service revenue.3) Shared feedback on product improvement by conducting regular PDIs and competition study.4) Implemented field fix for applicable products.5) Conducted technical training for more than 150 channel partner staffs.

Pune, Maharashtra, India

As a Territory Manager Service, I was responsible for taking care of After Sales operations of Pune and Kolhapur Districts. I was handling 15 workshops with average daily load of around 400 vehicles. Apart from this I was also regional coordinator for MOS (Maruti On Road Support) and AVTS (Auto vehicle tracking System). Some of the key highlights are as below :1) Achieved highest Paid Service growth (more than 40%) at city level among States of Gujarat and Maharashtra.2) Conducted SAS (Service Assurance Standards) Audits to ensure compliance with the company norms.3) Responsible for customer experience improvement through CEI (Customer Engagement Index) and CSI 4) Drove project on improvement in workshop efficiency by installing AVTS (Auto Vehicle Tracking System) in more than 15 Workshops.

Lucknow, Uttar Pradesh, India

This was my first stint as a corporate professional. I started as a GET and in 3 years of stint I was promoted to Deputy Manager. Here I was handling After Sales Operations of Lucknow and Sultanpur districts. Some of the key achievements are as below :1) Improved dealer profitability by implementing and monitoring SAR (Service Absorption Ratio)2) Conducted MQS (Market Quality Survey) for Maestro Edge involving CFTs from R&D, Production and Vendor Development3) Appointed channel partners in white spots to improve network penetration.4) Ensured increased consumption of Hero Genuine parts by creating "Kharch Kam, Kaam Jyaada : Hero Service, behtar Service Ka vaayda" Campaign5) Improved channel partner manpower capability by providing them technical and soft skill training