Stephanie Thomas Email & Phone Number

Schedule and administer pre employment testing and interviews.Administer and process new hire paperwork.Serve in Intake Administrator Role to provide HR final review prior to job postings.Perform a variety of confidential, clerical and administrative duties.

Represent the company with professionalism and confidence in both verbal and non-verbal communications. For example:Provided exceptional service to Ameren’s customers assisting with payment information, taking orders for service, scheduling appointments and rate calculations. Explained and resolved customer account related issues such as high bill complaints, delinquent balances and the handling of outage and emergency trouble situations.Participated in the establishment of a motivational group to create high morale among employees.

Managed staff of 12 call center reps to locate, contact, set-up and update a service network. Managed HR responsibilities. Reviewed resumes/applications, interviewed applicants, and selected candidates based on their qualifications. Handled personnel issues. Monitor team performance to assure all policies and procedures were followed. Worked closely with IT staff on creating, analyzing and testing customized programs and procedures to ensure accuracy and client satisfaction. Proactively monitored progress of service events to assure a timely response and customer satisfaction. Developed and documented dispatch procedures within company guidelines and values.Assisted systems review team to improve efficiency of web-based tracking system to create, monitor, and update service events.Extensive use of Internet resources to seek product specifications, troubleshooting tips, and repair options.Resolved escalated calls from irate customers.Responded to customer inquiries from various consumer advocacy groups Organized and maintained spreadsheets to monitor customer inquiries and correspondence.Answered 100 + calls daily while keeping a minimal talk time less than 3 minutes.Became knowledgeable of various contractual procedures for a range of clients, as well as being able to interpret the contract for the customer.Trained new hires on handling inbound/outbound customer calls and/or escalated calls.