Sneha J

Sneha J Email and Phone Number

Senior Incident Analyst at Microland Limited @ Microland Limited
bangalore, karnataka, india
Sneha J's Location
Bengaluru, Karnataka, India, India
About Sneha J

Proficient in ITSM queue management, SLA monitoring (Service-Now) & Incident Management - Highly skilled in L1 GSD support operations (Phone, email and chat) - Proficient in Global Account Management activities (AD & Google Admin) - Team player with ability to work in competitive environment under pressure situation - Swift in understanding complex concepts quickly and deliver as per client requirements

Sneha J's Current Company Details
Microland Limited

Microland Limited

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Senior Incident Analyst at Microland Limited
bangalore, karnataka, india
Website:
microland.com
Employees:
4786
Sneha J Work Experience Details
  • Microland Limited
    Senior Incident Analyst
    Microland Limited Oct 2020 - Present
    Bengaluru, Karnataka, India
    View
  • Cognizant
    Senior System Engineer
    Cognizant Apr 2015 - Apr 2020
    Chennai, Tamil Nadu, India
    - Ensure team acknowledge/handles calls, tickets and email within agreed SLA- Monitor volume inflow and report the same to management on hourly basis- Track resolution SLA and ensure Incident/SR’s are resolved within SLA- Monitor Incident/SR’s to ensure Service Level Agreement are respected- Flag Incident Manager when outage scenario is identified during inflow
    View

Sneha J Education Details

Frequently Asked Questions about Sneha J

What company does Sneha J work for?

Sneha J works for Microland Limited

What is Sneha J's role at the current company?

Sneha J's current role is Senior Incident Analyst at Microland Limited.

What schools did Sneha J attend?

Sneha J attended Loyola College, Stella Maris College.

Who are Sneha J's colleagues?

Sneha J's colleagues are Vennam Anand, Dilip D, Bhukya Pravalika, Sajith L, Ansulkumar Meena, Yogesh D, Ranjit Tayde.

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