Sneha Shetty Email and Phone Number

• Monitored website performance of Moneycontrol.com and built insightful reports to increase overall website traffic and performance• Competition analysis, social media analysis and marketing campaign analysis conducted to understand campaign efficiency & identify areas of improvement • Assisted stakeholders in strategic decision making to improve overall website reach• Automated weekly, fortnightly, monthly, annual & adhoc reports on Google Data Studio

• Played a pivot role in revamping, developing and launching website for a leading two-wheeler brand in India• Created social media reports to understand brand perception, competition tracking, real-time analysis – Command Centre for a crucial client• Delivered actionable insights & recommendation that improved online visibility of a leading sports team making it a top engaged brand on Twitter • Tracked & monitored online conversations during a crisis situation by setting up dashboards and shared frequent updates to salvage the situation• Monitored website performance & churned out insightful reports with actionable recommendations to improve website performance & user engagement• Created weekly, fortnightly, monthly, annual & adhoc reports as per business requirements

• Handling new / intake projects for different clients of the company• Creating, executing and controlling the SOP (Standard Operating Process) for the project• Keeping a track of all the input, output and process tools required for the project and presenting it in the SOP• Publishing SOP and process maps as per the guidelines for use by operations team• Mapping and creating courses in the training tool• Coordinating with Ops for Test, Training, Assessments & competency movement• Uploading, updating & maintaining all the business process documents, SOP & training materials• Identifying training needs for the new and existing employees