• Manage, Change, and Maintain AD details for the users and manage access of group policies.• Gain access to the cisco Routers and Switches for troubleshooting phones, and security doors issue.• Gain access to the cisco CUCM for configuring and troubleshooting phones.• Providing level 1 and 2 on call support to the end users and escalate level 3 support.• Manage and change access of the shared and privet mailbox for the users.• Setup IT hardware and implementing changes to computer process.• Troubleshoot Phones, Cameras, Doors, and Printer across all facilities.• Providing after hours support.• Troubleshoot and resolve customer tickets.• Providing support and training to the customer where needed.• Develop, update, and manage GPOs across multiple domains.• Install OS and applications as per the company policy.• Software system upgrade, planning and executing their implementation.• Introduction to servers and applications.• Working in Cisco environment.• Doing site visit when necessary and troubleshoot onsite basic IT and network issues with network team.• Manage and configure Apple and Samsung devices through MDM.• Gain access to WLC and troubleshoot WAP’s through it.

• Establish and maintain network performance.• Configure and troubleshooting self-checkout units.• Troubleshoot network problems.• Manage and change DHCP settings and IP address auditing.• Prepare documents and enforces system standards.• Maximize performance by troubleshooting network problems and scheduling upgrades.• Perform system upgrades.• Perform IT audits to different sites for system upgrades and troubleshooting.• Investigating faults in system and network.• Updating network equipment and systems with latest update.

• Installing and configuring computer hardware, software system, networks, printers, and scanners• Configure and troubleshooting ACO in different supermarkets• Supporting and troubleshooting network problems• Monitoring and maintaining computer system, integrated hardware, software, communications, and operating systems • responding to service issue and requests providing technical support across company• Configure and updating laptop and user policies • preparing and maintaining documentation for resolution and faults • Testing new technology