Sneha Suresh Email & Phone Number

Atlanta, Georgia, United States

Being a part of the entire SDLC.Experience in facilitating and leading client meetings.Presenting the project to the client using PowerPoint presentations.Interviewing the clients and analyzing the client system workflow.Creating workflows using Lucid charts and other MS Word.Requirement gathering through interviews, workshops, JAD sessions with clients, developers andQA Analysts and referring to existing system documentation and procedures.Creating Business requirement document which had the entire process and workflow regardingthe client.Communicating Business process, business solutions and updated status to IT managers andupper Business during Status meeting.Review the documents with the Internal team and the Clients.Conduct ETL Data load validation, review and approval by the client.Test the platform before the UAT testing.Review the Issue log and document any issues discovered.Review Jira tickets related to the projectsExperience in handling Multiple projects.Being a part of the UAT testing and supporting the client with the testing phase.Conducted one on one bug triage meetings with the developer, to discuss the defects and fixes,and keep them aligned with the actual business requirements.Convert user requirements into manual test cases, execute and document results using Excelspreadsheets and JIRA defect management application.Experience in interacting with the Quality analysts and Configuration team to analyze the issuesand work on solutions.

Alpharetta, Georgia, United States

Organizing and facilitating Agile/Scrum meetings, which included Sprint planning, Daily Scrums orstandups, Sprint Review and Sprint Retrospective.Creating Business Requirement Document, Functional Requirement Documentation, SystemRequirement Specification Document and use case documents using Microsoft Word.Creating PowerPoint presentations and project updates using MS Project for managementreview.Interacted with stakeholders to gather requirements and created documents such as BRD, FRDand SRS.Requirement gathering through interviews, workshops, JAD sessions with clients, developers andQA Analysts and referring to existing system documentation and procedures.Communicating Business process, business solutions and updated status to IT managers andupper Business during Status meeting.Using Agile Development Tool and Methodology to create test cases & stories for defects andproduct enhancements.Responsible for managing and maintaining Jira Product and Release backlog, development andrefinement of user stories and acceptance criteria to include sprint planning, release planning,conducting daily stand-ups, sprint review and sprint retrospective meetings.Manual Execution of Test Cases for Functional Testing, GUI Testing, Regression Testing andSmoke testing.Analyzing business specification documents, designing and developing Test Plans, writing,executing and automating Test Cases.Review, Plan, Create, and Execute defined Test Plans utilizing HP Quality Center, SQL Server,SoapUI.Convert user requirements into manual test cases, execute and document results using Excelspreadsheets and JIRA defect management application.

Greater Atlanta Area

• Shortlisted candidates for the interview process, hired and trained new admins.• Created the process documents, schedules and managed the Administrative staff. Conducted everyday team meetings.• Lead the compliance audits for the Atlanta location. • Created weekly timesheets for the team and validated their hours of duty. • Hands on experience with applications like Net2, Brivo, Excel & word.• Resolving issues with regards to the day to day operations at Atlanta location. • Represented the FMG team in the Business continuity plan (BCP) meetings for the Atlanta location. • Had to conduct meetings with the vendors regarding negotiation of contracts, finalizing contracts, invoices, payments and contract renewals. Update the trackers in a timely manner and organize all the contracts and invoices.

Tamil Nadu, India

Plan, schedule, monitor and report all the activities related to the project.Lead the project team and effectively communicate the customer requirements to them.Ensure that the project meets the timelines, costs and quality parameters.Conducted meetings with business owners to gather functional requirements and presented it tothe development and the testing teams.Documented and analyzed defects using Quality Center and tracked them to completion bycommunicating with team.Initiated requirement gathering sessions and facilitated periodic reviews throughout thesoftware development lifecycle.Detail Orientated and Resourceful in the Completion of Projects.Meet with the management, project teams to review the scope and resolve project issues.Have been a part of the scrum calls to understand the progress of the project teams.Conducted and participated in the sprint review meetings at the end of each sprint and addressany questions with the next sprint planning.Experience in creating Business requirement documents.Excellent in time management, communication, decision making, planning with the ability tolearn quickly and multitask in a fast-paced environment.Conduct User acceptance testing and then decide to release to the clients or send it back to thedevelopment team for further improvements.Created visual impact dashboards in excel for data reporting by using Pivot tables.Knowledge of Microsoft office tools, self-motivated, clear and effective communication.Used Jira dashboard tool to know the current status of the project teams.

Thiruvananthapuram Area, India

• Conducted trainings for the new joiners and the management team. • Worked with the leadership teams to assist in improving of the training materials.• Led trainings for the new hires in business skills, professional etiquette, email etiquettes and instant messaging etiquettes . • Conducted training to improve their written and reading communication skills, small talks , pronunciations, presentation skills and body language. • Facilitated on-campus interviews.• Conducted monthly reviews for the performance of the trainees.• Had to conduct one on one meetings with each associate and review their performance. Had to address any concerns or areas of improvements, and help them achieve their goal.• Evaluated the technical presentations given by the new joiners and gave feedback. Also submitted the reviews to the management team. • Recorded all the performance reviews on Excel.

Hyderābād Area, India

• Engage with the client to gather software requirements/business rules.• Draft and maintain business requirements and align them with functional and technical requirements. • Communicate client’s business requirements to the development team and testing team by constructing easy to understand data and process models using Microsoft powerpoint. • Managing the requirement change and tracking database related to Workforce Solutions application and leading the QA teams working on the Releases.• Working closely with project manager/Test Lead and Project team to learn about the project functionalities and provided testing timelines.• Involved in all stages of testing process Development of Test procedures and Test cases based upon requirements for regression test.• Participated in daily Scrum meetings and gave daily status reports of testing. • Trained new employees regarding the project. • Conducted class room trainings for the new employees and get them familiar with the project. • Received Certification in Business English Vantage from University of Cambridge ESOL.• Had to complete online mandatory courses as mentioned by the management.• Took an active part in the social activities conducted by the organization. • Received Best customer satisfaction Award for achieving the highest customer satisfaction score in Deloitte Support Services PVT LTD.

Hyderabad Area, India

• Performed background verification for employees who have applied for jobs in USA and other countries.• Conducted verification of the employee based on the data submitted by the employee. • Contacted various references given by the customer. • Conducted personal verification, education verification, employment verification and criminal verification.• Record and update every conversation and activities on the call.• Had to rate the applicant based on my assessment.