Snehil Saurabh Email & Phone Number

Bengaluru, Karnataka, India

Bengaluru, Karnataka, India

As a Business Consultant at Hubilo, I drive digital engagement and growth by empowering SMBs, MSMEs, mid-cap companies, and enterprise clients across the Americas to harness the power of webinars. Through a strategic blend of outreach and consultative selling, I position webinars as an essential tool for transformative paid marketing strategies.Core.

Noida, Uttar Pradesh, India

• Working in close coordination with CVS Heath one of the Global Fortune 10 leading health solutions company, to establishnew business operations in India and to make it profitable and sustainable.
• Ensured basic monthly audit goals are meeting, timely coaching and feedback within the defined TAT.
• Promoting through strengthening of Service Processes and NPS adherence and enhancement.
• Created Bi weekly quality dashboards showcasing overall operational quality scores with client and higher management.
• Helped supervisor to implement a DIP-Check initiative to enhance the agent’s knowledge to get the ground level issues ondifferent topics and also guided them while telling them the right process on the spot.
• Internally collaborate within the Quality team on different tasks like PT, new process updates understanding, external errormonthly reviews and tracking.

Noida, Uttar Pradesh, India

• Resolved 1000+ cases by performing advanced quantitative and qualitative analysis on extensive data through SPRx.
• Utilized 20+ KPIs to assess positive and negative trends and support business ops for CVS Health in India.
• Converted more than 40% of pending cases to successfully resolved being a top performer & insurance resolution specialist.
• Helped grow processes, procedures and trends very closely with V. P’s and managers enabling them to improve overall operational performance in initial stages.
• Led new batches of more than 50 to achieve exceptional results during training.

Noida, Uttar Pradesh, India

• Working with Credit One bank as a customer service executive (Tier 1).
• Currently Looking after accelerating the customer experience working in TechnicalSupport Unit (Tier 4) within the span of 4 months.
• Assessing customer needs using extensive strategic reviews of account data and summaryreports.
• Answer user inquiries regarding software to resolve problems accessing their bank accounts.
• Achieved and exceeded customer expectations with management of communications, conflict resolution, and compliance on deliverables.
• Responsible for Improved Customer experience all along the span.

Noida, Uttar Pradesh, India

• Diglash Inc. is an E-commerce based business model on the grounds of drop servicing in which we developed business services for commercial customers.
• We developed complete business resources in house and designed a custom online storefront (Diglash.com), using web e-commerce software.
• Provided services like Web/App development, Video editing, leads generation, Software testing, Virtual assistant, Graphic designing Business startup kit and much more.
• Arranged public advertising appearances like Facebook/Instagram ads, blogs, or exhibits for clients to increase product or service awareness or to promote goodwill.
• Conducted market and public opinion research to test products and determine potentialproduct success throughout United States.

Bachelor'S Of Computer Applications, Computer/Information Technology Administration And Management

Intermidiate, Science, 80%