Sean Neilon Email & Phone Number

916 West 47Th St, Kansas City, Mo

Overland Park, Kansas

Technical SupportSetup, configure and maintain the Bookstore Point of Sales (IBM 522, Toshiba577, and MBS POS) and iSeries (AS/400) Computer systems Maintain and monitor the MBS T2, RI and Financial aidAssist users with access concerns, printing, resource allocation, and job submission on theBookstore iSeries (AS/400)Created and maintain the Bookstore SharePoint resource pages that allow for better communication between staff and provide a documentation repositoryCreated and maintain the Bookstore Office 365 groups.Administer the Bookstore virtual PC system for 20 virtual computers and their users.Setup, configure and maintain the MBS InSite e-commerce system and assist end users as neededMonitor and maintain the remote access communication systems of the Bookstore such as remote file access, terminal access for iSeries (5250 emulation) and VPN / WebVPNSetup, configure and maintain the Bookstore printing resources including InkJet, Laser, and thermal printersAssisted with Payment Card Industry (PCI) compliance project including enhanced security and auditing of the Bookstore serversWebmasterServing as a member of the JCCC Web Update committeeUpdated the original Bookstore web presence prior to migration to the new MBS InSite systemCreated and maintain the Bookstore web presence in the JCCC CDS systemCreated, update and maintain the Bookstore web presence in the MBS InSite systemDesigned templates for the MBS InSite system to allow for Bookstore staff to update pages without needing to know HTML codingUtilize Google Analytics to monitor website performanceTechnical Customer SupportAssisted in the planning and creation of the Bookstore Technical Service CenterRepair customer computers and answer questions relating to their systems, their software and howthey interact with their education at JCCCOffering in warranty service for Apple, Dell and Acer branded systemOut of warranty service for all major brands, depending on parts availability