With over four years of dedicated experience in customer service, I have honed essential skills in relationship-building, including de-escalation, active listening, and effective communication. I have also gained intermittent experience in supervising production floor employees, contributing to team motivation and achieving unprecedented levels of success and efficiency. Achieved my bachelor's degree from Utah Valley University in Business Management, along with a minor in Marketing. Gained valuable knowledge about streamlining business processes to reduce costs, the importance of market segmentation and promoting to the right target audience, and presenting research findings to top-level business leaders.
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Partner DevelopmentCsa PartnersProvo, Ut, Us -
Member Experience AgentMountain America Credit Union Jan 2023 - PresentSandy, Utah, United StatesHelp members define and achieve their financial dreams through expert customer service and needs identification. Ask the tough questions about our members financial situations to uncover unmet needs and grow the credit union business. Build and maintain lasting relationships with the credit union through active listening and genuine understanding. Apply various types of customer service etiquette through de-escalation, account resolution, and providing accurate information to guide our members forward. -
Travel AgentEndless Travels Dec 2022 - PresentDeliver personalized travel itineraries and trips through researching various locations and vendors. -
Business And Finance InternUtah Valley University Athletics May 2024 - Nov 2024Orem, Utah, United StatesAssist with end of fiscal year reporting. Perform various tasks associated with UVU athletics, including creating spreadsheets to organize data, evolving processes to improve efficiency, and preparing financial data. -
Reassignment Agent IiiTesla Dec 2020 - Dec 2022Draper, Utah, United StatesHandled solar panel account transfers from buyer to seller during the home selling and buying process, along with delivering exceptional customer service and mentoring to other reassignment agents. Created and revised account transfer processes and updated procedures to streamline the behind-the-scenes actions involved with solar panel account transfers. Developed trainings and exercises to educate new agents on correct business behavior. Assisted leadership with projects amidst working on general duties of the reassignment agent. -
Customer Service Representative I & IiSykes Jan 2019 - Nov 2020Provo, Utah, United StatesDelivered exceptional customer service to customers of Capital One. Educated and mentored other agents on proper call procedures and de-escalated customers. -
Customer Service RepresentativeSykes Jan 2019 - Nov 2019
Spencer J Nelson Education Details
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Senior
Frequently Asked Questions about Spencer J Nelson
What company does Spencer J Nelson work for?
Spencer J Nelson works for Csa Partners
What is Spencer J Nelson's role at the current company?
Spencer J Nelson's current role is Partner Development.
What schools did Spencer J Nelson attend?
Spencer J Nelson attended Utah Valley University.
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