With over four years of dedicated experience in customer service, I have honed essential skills in relationship-building, including de-escalation, active listening, and effective communication. I have also gained intermittent experience in supervising production floor employees, contributing to team motivation and achieving unprecedented levels of success and efficiency. Achieved my bachelor's degree from Utah Valley University in Business Management, along with a minor in Marketing. Gained valuable knowledge about streamlining business processes to reduce costs, the importance of market segmentation and promoting to the right target audience, and presenting research findings to top-level business leaders.