Snigdha Kumar Email & Phone Number

Bengaluru, Ka, In

India

Wellness Point is your one-stop destination to get every solution for your wellness and blissful living. We lead our daily activities with a passion for fitness and a drive to equip our clients with cutting-edge workout essentials.Wellness Point is the industry leader in corporate health, wellness and fitness solutions. We are a trusted, full-service health and wellness partner specializing in sports and fitness products and equipments, fitness center management, wellness programming, consulting & design. We have served the corporate world for over 10 years, including the nation’s leading companies, office Buildings, and apartment complexes to name a few.Our experience in the sports, health, wellness, and fitness industry is unequaled. Our knowledge and expertise allow the greatest amount of resources for our clients, while providing a first-in-class health, fitness and wellness program

Bengaluru, Karnataka, India

Create a unique growth & sales strategy to help company grow a multi-sided platform. Play a significant role in ensuring the optimal performance of an organization’s overall operations.Drive Operational ExcellenceSet the pace by guiding a team’s efforts to ensure the right processes are being utilized in the right manner. Make decisions and recommendations when the division is faced with operational difficulties.Client EngagementInteract with both internal and external clients to identify current processes that are in place and teach about best practices and process improvements .Project ManagementHelp to plan, design, and implement new operational processes, from start to finishMaintain Strong Industry KnowledgeStay abreast of current trends, pricing, and new technology in their industry aids and recommendation of new processes.Lead TeamOversee team members work performance, offer guidance and advice where needed and providing necessary feedback to management. Additionally, offer support to the team when new processes are rolled out.Marketing ManagementDevelop and implement a marketing strategy according to objectives and budget. Advise on branding, positioning, communications and other marketing issues. Liaise with marketing department and external vendors. Monitor marketing projects and analyze results.Growth & Sales Strategy Identify & Research: Identify the target users characteristics and needs. Research and evaluate different data channels that fit the targeted users.Channels Assessment: Assessing the channels by cost, sustainability, and resources.Automation Strategy: Developing an automation strategy to utilize the sales channels identified. The strategy will include process flow map and content requiredBuilding Resources: Develop the business resources & identifying the technical resources needed to implement the strategy. Including contents, APIs, and integration recommendation.

India

MultiFit conceived in the UK in July 2015 with aim of evolving as a community of fitness enthusiasts that are focused on embracing and propagating the culture of fitness to one and all, has rapidly spread its footprint across UK, India and the UAE.Responsible for improving efficiency and increasing profits while managing the company's overall operations.

Bangalore

Gold's Gym India is the fastest growing international gym chain in the South East Asia. Gold’s gym India has 150+ franchisees across 90 cities in India and growing. Gold's Gym in India operates through F2 Fun & Fitness (India) Pvt. Ltd. A Valecha-Advani Group Enterprise] having a Master Franchisee for India, Sri Lanka, Bangladesh, Maldives, Nepal.-Overall responsible for operations of gyms across regions.-Responsible for generating revenue across the regions through royalty collections, adsales opportunities, cross promotions, GGFI and corporate tie ups . -Prepare budgets and conduct regular reviews and performance analysis of all gyms.-Conduct regular analysis of competitor brands, latest market trends and develop road maps to maintain brand position in the region.-Generate and maintain MIS reports, Prepare budgets and targets on various metrics including royalty revenue, collection of outstanding dues of various business verticals.-Orient new franchisee partners in pre and post launch activities with regards to sales, marketing, training and operations.-Provide guidance & support on unit economics, event calendar for the year, local marketing. -Bring in uniformity in the standard operating procedures, guidelines, systems and processes across all franchisees.-Conduct regular reviews with franchisees on branch sales, royalty collections, training, ad sales, marketing and corporate sales.-Responsible for timely collections of royalty and develop strategies and implement road maps to clear any outstanding dues.-Maintaining quality technical skill up-gradation through workshops and trainer development.-Handle escalated grievances of gym members reported to corporate office through variousmediums of Social media, Emails and Websites.

Bangalore

Bangalore

A Globally diversified education solutions provider and largest education company inIndia.Educomp Group reaches out to over 33,000 schools and ~21.7 million learnersand educators across the world.-Directly responsible for Educomp smartclass™ business in whole region of Karnataka (12 districts) and state of Goa including Marketing & Branding, Client Servicing, Revenue Generation, Business Development and Institutional Tie-ups.-Heading a team of 150+ staff members which includes Managers, Assistant Managers and Associates of academic support group and Technical operations.-Responsible for Planning, Administration and Designing of Business Strategies to achieve the budgeted revenue.-Analyze daily, weekly and monthly MI reports.-Ensured that productivity and quality targets are set, monitored and achieved to ensure optimum resource utilization and achievement of business objectives and customer SLA’s.-Ensuring effective usage of ERP and ASG management system.-Accountable for generating and closing additional ETEC leads/ 3 D LAB Leads/Smartclass TAB or new products.-Strategize manpower planning & hiring based on the headcount model/SLA requirements.-Coordinate with various internal teams to plan and support sales, marketing activities and road shows.

Bengaluru, Karnataka, India

Bengaluru, Karnataka, India

Honkong Shanghai Banking Corporation, is one of the largest banking and financialservices organisations in the world, with operations in 64 countries and territories.-Deal with fraud, liability, adjustments on fraud refunds, chargeback rights,fraud markers,account and card blocks, disputes, legal fraud and disputes.-Handling a team of 20 associates- Workload management, Capacity planning, FTE analysis & Business Contingency Projects.-Identifying loopholes in current systems, policies and strategies. -Follow-up with appropriate actions that are critical in preventing emerging fraud risk.-Prepare attendance reports, performance review, reports, monitor quality-Liaising with the HSBC branch, Retailers, Police in UK to establish the crime scene.-Filling crime reports and interrogate customers who have been victim of fraud and detect first party fraud and record statements from the prima facie evidences.-Mentor trainees on fraud procedures, provide on job training and floor support until the trainees are accredited as BAU

Bangalore

America Online, Inc. is a wholly owned subsidiary of Time Warner Inc. Based in Dulles,Virginia. AOL Time Warner is the world's leading media and entertainment company,whose businesses include interactive services, cable systems, filmed entertainment,television networks, music and publishing.-Handling Customer calls, was responsible for registering AOL accounts for UScustomers through a process of 'Sign up by Phone'-Signing up customers on free trials, discounted and promotional offers.-Up selling high speed broadband connections with dial up offers.-Handling Customer calls with regards to billing queries,-Responsible for retention of AOL Customers, and Sale of AOL Products. Solving billing disputes(liaising with bank and customers)-Negotiating the best offer with customers. Identify Fraudulent Sign ups.-Responsible to conduct quality checks for the team,SPOC for escalation calls and monitored team performance to meet the SLA’s, buddy and train team members to achieve and exceed targets.