Shae R. Email & Phone Number

Burbank, California, United States

I assist clients with revamping their resumes, preparing for interviews, and salary negotiation preparation.

San Diego Metropolitan Area

• Crafted and implemented customer success metrics and KPIs for tracking satisfaction and engagement.
• Optimized customer success processes, workflows, and tools, leveraging data-driven insights for informed decision-making.
• Delivered comprehensive customer support, managing onboarding, scheduling, and technical assistance for instructors.
• Implemented and managed customer feedback programs, regularly identifying areas for improvement, and ensuring these improvements are made.
• Collaborated with the marketing department to refine customer journey emails and integrate Active Campaign automations, ensuring prompt and flawless delivery to set each customer up for success.
• Designed tailored training materials, fostering instructor success and streamlining cross-functional collaboration for exceptional customer experience.

Greater Indianapolis

• Managed a diverse corporate portfolio and cultivated partnerships with 20 corporate entities.
• Developed strategies to enhance corporate giving campaigns, resulting in improved donation levels across accounts.
• Drove corporate engagement through workplace campaigns, volunteering, and donation drives.
• Stewarded individual donor portfolio of more than 40 professionals, increasing giving through relationship building and strategic planning.
• Successfully re-engaged five lapsed leadership donors through targeted outreach.
• Coordinated with the operations department to pioneer a Salesforce CRM-based account transition process, overseeing team training.

• Directed the selection and leadership of a dynamic Initiatives Committee, overseeing campus-wide projects and legislative efforts after interviewing and selecting five candidates.
• Actively engaged with student voices in weekly Senate meetings, translating their needs into impactful legislation serving the student body.
• Delivered consistent updates at Senate meetings, adeptly addressing immediate student queries and concerns, ensuring transparent communication and responsiveness.
• Spearheaded the creation and presentation of a pivotal bill mandating adherence to green event standards for all USG-funded student events, substantially reducing campus waste and eco-friendly event practices.

Central Indiana

• Consistently exceeded sales targets through innovative techniques.
• Provided exceptional technical, billing, and customer support in English and Spanish.
• Traveled to six stores across central Indiana, training employees on COVID protocols and facilitating safe store reopenings.

Bachelor Of Science - Bs, Business Management

Bachelor Of Science - Bs, International Studies