Daniel Snyder Email & Phone Number

Washington D.C. Metro Area

• Act as primary liaison between clients, TechAssist resources, industry partners and third-party technical support to coordinate technology solutions for over 50 small to mid-size businesses.
• Promote client relationships and satisfaction in compliance with management goals and processes.
• Assess and prioritize customer needs and goals; recommend best practices; develop cost-effective infrastructures; prepare project plans and deliverables, timelines, budget estimates and systems documentation.
• Manage operations team to implement system enhancements, ensure consistent service levels and provide ongoing support.
• Execute complex/core business network upgrades for multiple clients, most notably coordinated server room build out and designed network and desktop infrastructures for 40+ end-users.
• Monitor and maintain systems and applications; timely respond to and resolve critical matters.

• Independently developed and implemented systems and network infrastructure improvements in collaboration with IT team members and outside consultants.
• Provided IT project management to 150 employees at law firm and consulting firm.
• Initiated and oversaw hardware/software acquisitions and managed vendor relations.
• Researched and recommended strategic operational changes for future technical enhancements.
• Monitored, updated and maintained 18+ servers and firm phone/voicemail systems on a daily basis.
• Consistently provided the highest level of customer service to all end-users.

Bachelor Of Business Administration (B.B.A.), Computer Information Systems

Bachelor Of Business Administration (B.B.A.), Computer Information Systems