Steven O. Email & Phone Number

Redmond, Washington, United States

Redmond, Wa

Redmond, Washington

Kirkland, Wa

Create, document, manage, and evolve the service model for the WWW ARR Service. Triage and process incoming requests for redirects, creating and implementing solutions in a timely manner while ensuring requesting clients are kept up to date. Investigate and resolve live site issues and manage security compliance.

Bellevue, Wa

Designed and implemented virtualized IT solutions for mid-market companies. Migrated older on premises Exchange environments to Office 365. Provided premier technical support services for companies with limited or no in-house IT personnel - from desk-side support to creating RemoteApp solutions to replace antiquated Citrix environments.

Redmond, Wa

Performed deep dive investigations with the goal of reducing monitoring noise and drive a more effective use of engineering and development resources. Developed and documented standards for processes and procedures across multiple groups to increase consistency in the infrastructure which lead to a substantial increase in productivity.

Redmond, Wa

Responsible for the deployment of new builds for all production, pre-production and test environments. Coordinated the continued expansion of the service to account for design and scale changes as the product evolved. Streamlined the collection of service logs for more timely access by development area teams to solve outstanding issues reducing lag time significantly. Teamed with the auditing groups to ensure compliance with security controls for PII data retention.

Redmond, Wa

Managed the Windows Update and Microsoft Download Center content delivery infrastructure incorporating CDN's such as Akamai, ChinaCache, Level 3, Limelight Networks and Azure CDN. Identified single points of failure and implemented a Business Continuance and Disaster Recovery plan allowing for minimal interruption of service. Redesigned and automated the replication architecture for Windows Update content that substantially improved release to live times.

Redmond, Wa

Performed 24/7 tier 3/4 troubleshooting of Windows Server systems from the event logs down to the kernel of the OS. Typically using KD/WinDBG to narrow down issues to specific source code, coordinated escalations of critical failures directly to the Windows development teams as well as managed the deployment of any subsequent fixes to the infrastructure. Additionally, acted as project management for the beta of the initial Windows x64/ia64 platform.

Redmond, Wa

Bothell, Wa

Redmond, Wa

Tukwila, Wa