Robert Sodi Email & Phone Number

Cambridge, Massachusetts

Cambridge, Massachusetts

Woburn, Massachusetts

Boston

• Managed all organic social channels for Wayfair’s Registry • Created monthly content calendars for Instagram, Facebook, and Pinterest • Worked cross-collaboratively with various teams including the creative, PR, and merchandising team to ensure all content adhered to company standards and guidelines• Responsible for weekly updates on costs, channel performance, email leads, and survey responses• Compared demographic data between registrants, registry guests, and Wayfair’s main customer base

United States

• Managed up to twelve employees at a time, while ensuring consistent quality of front-end service. Responsible for training front end employees on proper cashier protocol while continuing to act as point-person for all front-end employee questions, and concerns. • Utilized strong attention to detail and fast-math to monitor levels of cash in active registers. Remain aware of store activity trends and manage appropriate level of currency to correspond to needs. • Acted as the upper-level point of contact for all customer concerns, complaints or questions. Maintaining calm clarity during high stress issues and continually utilizing interpersonal skills to reach manageable outcomes favorable for both parties. • Remained flexible and team-oriented by working in other store departments when necessary. Skills ranging from quality assurance in produce department, managing the gas station and trouble-shooting store-wide ordering system.

Bachelor'S Degree, Marketing

Associate'S Degree, Liberal Arts And Sciences/Liberal Studies