Robert Sodi Email & Phone Number

Cambridge, Massachusetts

Cambridge, Massachusetts

Woburn, Massachusetts

Boston

• Managed all organic social channels for Wayfair’s Registry
• Created monthly content calendars for Instagram, Facebook, and Pinterest
• Worked cross-collaboratively with various teams including the creative, PR, and merchandising team to ensure all content adhered to company standards and guidelines
• Responsible for weekly updates on costs, channel performance, email leads, and survey responses
• Compared demographic data between registrants, registry guests, and Wayfair’s main customer base

United States

• Managed up to twelve employees at a time, while ensuring consistent quality of front-end service. Responsible for training front end employees on proper cashier protocol while continuing to act as point-person for all.
• Utilized strong attention to detail and fast-math to monitor levels of cash in active registers. Remain aware of store activity trends and manage appropriate level of currency to correspond to needs.
• Acted as the upper-level point of contact for all customer concerns, complaints or questions. Maintaining calm clarity during high stress issues and continually utilizing interpersonal skills to reach manageable.
• Remained flexible and team-oriented by working in other store departments when necessary. Skills ranging from quality assurance in produce department, managing the gas station and trouble-shooting store-wide ordering.

Bachelor'S Degree, Marketing

Associate'S Degree, Liberal Arts And Sciences/Liberal Studies