Sofia Alves
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Sofia Alves Email & Phone Number

Director of Operations at CV-Library
Location: City Of Cape Town, Western Cape, South Africa 11 work roles 2 schools
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Current company
Role
Director of Operations
Location
City Of Cape Town, Western Cape, South Africa
Company size

Who is Sofia Alves? Overview

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Quick answer

Sofia Alves is listed as Director of Operations at CV-Library, a company with 895 employees, based in City Of Cape Town, Western Cape, South Africa. AeroLeads shows a matched LinkedIn profile for Sofia Alves.

Sofia Alves previously worked as Director of Operations at Ttec and General Manager Operations at Wns Global Services Sa. Sofia Alves holds Advance Certificate In Management, Business Administration And Management, General, Certificate from Milpark Education - School Of Financial Planning And Insurance.

Company email context

Email format at CV-Library

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CV-Library

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Profile bio

About Sofia Alves

I have 17 years’ of call center experience and my skills/experience range from Operational Management, Strategic Thinking, Policy and Procedure design, People Management, Problem Solving, Budgeting, Financial Performance, Operational Delivery, Strategic Delivery, Client Relationship, Business Improvement, Change Management, Coaching, Planning, Leadership and launching campaigns .I am currently responsible for the strategic management and Operational KPI’s delivery of our Travel and Tourism vertical in South AfricaMy functional exposure is within customer service and sales. I have worked in the following industries: FMCG, E-Commerce, financial services, aviation and insurance.

Listed skills include Team Management, Call Centers, Performance Management, Customer Satisfaction, and 19 others.

Current workplace

Sofia Alves's current company

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CV-Library
Cv-Library
Director of Operations
Cape Town, WC, ZA
Employees
895
AeroLeads page
11 roles · 25 years

Sofia Alves work experience

A career timeline built from the work history available for this profile.

Director Of Operations

Cape Town, WC, ZA

Director Of Operations

Current

Cape Town, Western Cape, South Africa

Jul 2023 - Present

General Manager Operations

Wns Global Services Sa

Cape Town Area, South Africa

Nov 2018 - May 2023

Sr. Group Operations Manager

Century City

Senior Operation Manager at a large international BPO, with the following domain skills with in the Travel and Tourism Vertical:Inbound Customer ServiceInbound Upselling Outbound Customer ServiceOutbound UpsellingResponsible for:Managing and driving Operational KPI’sClient Relationship ManagementPeople ManagementHR ProcessesContract and SLA.

Jun 2015 - May 2023

Group Manager

Century City

Responsible for a team of 180 FTE (agents and support) in the E-commerce environment dealing with orders fulfillment, complaints and account queries. 70% of volumes was voice and 30% email correspondence operating form 8am till midnight 7 days a week.Key responsibilities: Client RelationBudgetsStaff development HR processEfficiency gains Client KPI's

May 2014 - May 2015

Deputy Manager Operations

Bellville

Fully responsible for the department managed 12 team leaders and 210 loan processing agents. Ensured client KPI's where achieved and excidedCompliance checks in placeIncrease performanceReduce costs Customer Relations

Apr 2013 - Apr 2014

Asssitant Manager

Bellville

I was responsible for a team of 15 agents that processed personal loans.Key responsibility:Drive revenue targetsEnsure high quality standardsEnsure compliance was metStaff moral and motivationStaff coaching and development

Oct 2012 - 2013

Regional Manager

Windscreen Direct

Cape Town Area, South Africa

I was responsible for the following teams: Contact center: 25 FTEProcurement: 3 FTE Distribution centers: 60 FTE across Cape Town, Johannesburg and PretoriaCustomer Relations This was a start up company which closed down due to financial reasons

Jun 2012 - Sep 2012

Commercial Co-Ordinator

Jf Hillebrand
Sep 2011 - May 2012

Team Leader

Fusion Outsourcing Services

Cape Town Area, South Africa

Jun 2007 - Aug 2011

Csr

Mindpearl
2001 - 2007 ~6 yrs
Team & coworkers

Colleagues at CV-Library

Other employees you can reach at cv-library.co.uk. View company contacts for 895 employees →

2 education records

Sofia Alves education

Matric

Pinelands High
FAQ

Frequently asked questions about Sofia Alves

Quick answers generated from the profile data available on this page.

What company does Sofia Alves work for?

Sofia Alves works for CV-Library.

What is Sofia Alves's role at CV-Library?

Sofia Alves is listed as Director of Operations at CV-Library.

Where is Sofia Alves based?

Sofia Alves is based in City Of Cape Town, Western Cape, South Africa while working with CV-Library.

What companies has Sofia Alves worked for?

Sofia Alves has worked for Cv-Library, Ttec, Wns Global Services Sa, Wns Global Services, and Windscreen Direct.

Who are Sofia Alves's colleagues at CV-Library?

Sofia Alves's colleagues at CV-Library include Ananda Ahmad, Swati Raj, Toby Lee, Andra Ozora, and Jalil Soekamti.

How can I contact Sofia Alves?

You can use AeroLeads to view verified contact signals for Sofia Alves at CV-Library, including work email, phone, and LinkedIn data when available.

What schools did Sofia Alves attend?

Sofia Alves holds Advance Certificate In Management, Business Administration And Management, General, Certificate from Milpark Education - School Of Financial Planning And Insurance.

What skills is Sofia Alves known for?

Sofia Alves is listed with skills including Team Management, Call Centers, Performance Management, Customer Satisfaction, Customer Service, Operations Management, Change Management, and Management.

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