Redesigned user portal from collected data to increase member retention by 30 percent & automate 100+ hours of work per week.Iterated development tasks and releases per business demand by establishing priority, building consensus, creating roadmaps and setting quarterly goalsLed cross-functional team of 5 through incremental development of multiple minimum viable products (MVP) to improve member experience with the ultimate goal of member retention.Created continued training program based on performance data and employee feedback and created task assignation process, which resulted in 60% efficiency increase.

Provided support and served as primary point of contact for 10 clients by receiving and addressing upwards of 60 customer contacts per day.Trained and mentored 4 new employees on conflict resolution and proprietary CRM.Achieved 97% average customer satisfaction rating to ensure high performance and customer satisfaction.

Hired and led a talented team of 5 high-performing fundraisers that consistently exceeded weekly fundraising KPIs by 35%.Developed new, dynamic training and onboarding programs based on employee feedback and performance data to reduce churn by 15%, increase employee satisfaction by 20%, and create a culture of productivity and accountability.Successfully executed 3 month new member acquisition and fundraising project to acquire 3000 new members and raise $600k for the Public Interest Research Group Illinois.

Sourced and managed qualified SharePoint professionals at all levels for up to 35 positions with 5 clients at any time.Planned and executed a strategy to acquire new clients based on candidate feedback on top companies to work for and market research. The strategy led to agreements with 3 new clients, 30 positions to fill per client per quarter, and $620k in revenue.