Sofia Bibi Email & Phone Number

City Of London, England, United Kingdom

- Key Achievement: - Reduces DNA rates by 15% within the service within 3 months - Cleared all service backlog in 3 weeks of joining the service - Courses: - First Steps in Quality Improvement - Quality Improvements Measurement Masterclass - Improvements in Action Projects- Manage multiple improvement and change project - Analysing and reporting data to internal and external stakeholders using various communication methods- Liaising with clinical and non-clinical members of staff across multiple locations and departments- Effective running of services whilst working alongside other services- Managing resources, organising meetings, assist and investigate stakeholder queries- Managing the NHS waiting time pathways- Working with multiple softwares ensuring data confidentiality at all times

London, England, United Kingdom

- Simultaneously manage and deliver multiple project life cycles globally whilst working in an agency- Strong interpersonal skills with clients, team and stakeholders, including managing all my client - accounts - Forecast and manage budgets, scope and schedule, as well as risk and change management- Lead development teams in different geographical locations and track team forecast and allocations- Strong analytical and problem-solving skills - suggesting improvement and navigating various challenges - Continuously create and update project documentation- Monitor the progress and quality of work performed by the development team - agile/scrum, QA, deployments - Effectively and accurately relay project updates to clients, teams and management- Chair client meetings, translate projects requirements to tasks and initiate sales- Keep PMO and Senior PM informed about project status via reports, meetings, emails, etc.- Working with Magento - CMS, inventory, campaigns, Jira and SQL, and exposure to cloud computing - Continue providing solution specialist support to clients and provide internal training to colleagues on the platform.- Working with Magento - CMS, inventory, campaigns, Jira and SQL, and exposure to cloud computing

London, United Kingdom

- Manage and successfully deliver ecommerce implementation projects- Continuous development of existing e-commerce solutions - Forecast and manage budgets, scope and schedule, as well as risk and change management - Lead multi-location development teams- Track team forecast and allocations- Monitor the progress and quality of work performed by the development team- Effectively and accurately communicate relevant project information to project team- Account management and client invoicing- Chair client meetings and distribute meeting meetings- Keep PMO and Senior PM informed about project status- Working with Magento, Jira & SQL

London, United Kingdom

- Provide primary support for the many Vaimo UK clients & assisting international Vaimo territories (EU, USA)- Understand each client system configurations- Actively collaborating with relevant departments on providing the best solution to clients to meet SLAs- Logging support requests, help configure modules and debugging any issues - Escalate P1 issues to relevant PM and team - Provide new and existing clients with training on Magento software and Vaimo Modules- Creating/updating relevant documentation - Travelling to client when required- Working with Magento, Jira and SQL

Hammersmith

- Primary Support Consultant for Nordisk, Secondary Support Consultant for Vue Cinemas- Providing excellent customer service to Vista EMEA Customers, including travel to client sites- Understanding and adapting the level of communication required to effectively liaise with others- Working as part of a team and individually, and to continually learn about new features and software’s- Problem solving and investigating into issues that may arise within the Vista software- Actively collaborating with colleagues and customers with questions and issues to meet SLAs - Assigning and logging incidents and bug fixes, escalating as necessary- Working with cloud service (Azure), BI, SQL Server, Windows OS

North Greenwich

• Cash handling and taking payments• Ensuring customer’s print jobs are fulfilled within SLA (printing, stamp creation, business stationary, binding)• Repairing of non-functional machinery, such as printer, laminators, binders • Ordering Stock for the printing department• Keeping up to date and promoting new offers, promotions and products • Assisting colleagues and management• Assist in training new starters

London, City Of London

• Assisting customer’s and communicating on various levels• Managing the store in the absence of the Store Manager• Manage payroll and Cash management• Supervising colleagues, liaising with management and training new starters• Ensuring the safety of colleagues and customers and to ensure the store is safe and legal to operate• Completing stock checks to ensure sufficient stock is available• Process customer complaints and appraisals

London, Borough High Street

- Ensuring all payment devices are working correctly and are connected to the system- Update prices within the store - Ensure the company is abiding by the law, such as ensuring all products display the correct prices- Update the deliveries from supplier on the system- Communicate with colleagues and management - Assist cashier when busy and once my tasks have been completed

London, Mercers Road

- Assisting customer’s and communicating on various levels- Handling cash and card payments - Liaising with colleagues and management

• Providing technical support over the phone, via email and remotely to all level of customers by meeting SLA’s • Logging calls onto the in house help desk software• Repair and resolve hardware (hands-on desktop) and software issues • Administration duties, including filing, updating the database and chasing suppliers and customer orders• Complete RMA’s on Ubuntu Linux Operating System and using MS Office whilst liaising with suppliers• Use various software to diagnose hardware faults, such as World Bench 11/06, Nvidia Graphics Card Stability Test and Memory Tests • Working alongside colleagues to resolve issues and to assist and be assisted by them• Assisting the production team to ensure all orders are shipped out on time – hardware and software installations• Training new starters • Staying updated with new hardware/software, new products and any changes are and installations

• Able to rebuild PCs hardware and software and repair printers and servers• Solve customer’s technical problems • Liaise with different departments daily to meet the SLA and get First Time Fixes.• Liaise with the customers as well as with my colleagues on a regular basis via the phone and in person• Working directly with clients and customers face-to-face• Working independently and as a team worker • Assisting colleagues when they require help

- Assisting customer’s and communicating on various levels- Handling cash and card payments - Liaising with colleagues and management

Bachelor’S Degree, Computer Science With Business Management And Accounting

Activities and Societies: I enjoy travelling and seeing new cultures and places. Sports is a keen interest to me. So far my.

Bsc Computing, Computer Science

Activities and Societies: Institute of DirectorsReceived a 1st. Modules Covered - Software Development for Business - Social-Technical.

Education record

Activities and Societies: I had taken a role of Lunch Time Controller and gave up some of my lunch hours everyday to control the corridors.