Sofia Bibi Email & Phone Number

This role responsible is for the distribution of workload of reservation sales and processing to ensure customer and hotel requirements are fulfilled in an orderly way. This position is integral to the smooth running of the customer contact centre.Operations Supervisor key responsibilities:* Distribute workload for each agent in an orderly manner.* Print or distribute inboxes.* Log in and distribute work from websites.* Sort and distribute faxes.* Liaise with hotels regarding queries on backlog, routing and back up.* Act as subject matter expert on workflow process.* Record daily load counts to supplement resource planning process.* Answer and record operational questions as they arise.* Manage Customer Contact Centre daily operation in the absence of Team Leaders.* Ensure each workflow stream is appropriately staffed.

Bir

• Used interpersonal skills when receiving inbound calls by guests wishing to make reservations• Demonstrated accuracy and attention to detail through successfully using computer software system OPERA to input reservations made by guests.• Furthered communication abilities through responding to e-mail enquiries from International guests and organisations.• Developed problem-solving and initiative skills through solving customer complaints whilst exacting customer service to the highest standard.

Birmingham, United Kingdom

• Used interpersonal skills and ability to build rapport by contacting customers requesting they take part in a telephone questionnaire regarding their views on the infrastructure of their area• Demonstrated accuracy and attention to detail through successfully transferring this information to a onto a computer system.• Developed problem-solving and initiative skills through solving customer complaints whilst exacting customer service to the highest standard.

Coventry, United Kingdom

• Used interpersonal skills when receiving inbound calls from customers wanting to pay congestion chargers. Registered new customers on the Congestion Auto Pay System. • Demonstrated accuracy and attention to detail through successfully checking service request documents and adjusting/closing documents for completion. • Developed problem-solving and initiative skills through solving customer complaints whilst exacting customer service to the highest standard.

Birmingham, United Kingdom

• Successfully worked in a team of 7 to enrol students on campus• Demonstrated leaderships abilities through giving families a tour of the campus• Utilised interpersonal skills to translate application forms and information from English to Urdu or Punjabi for parents.• Demonstrated strong communicative abilities through negotiating with 6 others to successfully arrange enrolment days.• Strengthen administrative abilities through taking inbound calls and input data from application forms

2.2

Hnd Business Personnel, Business, Pass

Gnvq, Information Technology, Pass

GNVQ I.T Intermediate & Advanced, Communication Skill (Word Power) Level 3 C+ (English) Maths level 2