Sofia Flores Email & Phone Number

Washington Dc-Baltimore Area

Responsible for the oversight, management, and supervision of the daily operations of multiple Medical Spa accounts to meet and exceed operations and financial goals.

Mclean, Virginia, United States

• Supervise and coordinate a diverse team of 4 aestheticians, 2 nurses, 1 medical assistant, and 1 administrative officer, managing a substantial revenue portfolio valued at $1.3 million.• Strategically design and execute a range of marketing and cross-marketing initiatives that significantly elevate the company’s brand visibility, resulting in enhanced client engagement and market presence.• Continuously expand and diversify the service offerings to encompass a broad spectrum of treatments, including advanced aesthetic procedures, post-surgical care, comprehensive weight loss programs, and functional medicine therapies.• Drive substantial revenue growth by increasing the spa’s monthly income from $50,000 to over $120,000 within a year through effective strategic planning, innovative business development, and enhanced operational practices.• Boost the company's social media engagement by enhancing its presence across major platforms such as Facebook, Instagram, Yelp, and Google, leading to a significant influx of new clients and increased online visibility.• Develop and mentor a team of 8 through structured quarterly reviews, personal development programs, and weekly meetings, while managing all HR functions including recruitment, payroll, and OSHA compliance.

Tysons Corner, Virginia, United States

• Oversaw and mentored a diverse team of 16 stylists, 2 sales representatives, and 2 administrative officers, effectively managing a portfolio valued at $4 million and ensuring seamless operational coordination.• Achieved a remarkable increase in the client base from 400 to over 700 by devising and executing comprehensive marketing campaigns and client engagement strategies in response to post-COVID challenges.• Enhanced the center’s conversion rate to 80%, significantly exceeding the company average of 45% by implementing effective sales strategies and training programs.• Initiated and developed a dynamic social media presence, resulting in substantial improvements in brand visibility and client loyalty. Additionally, managed all HR functions, ensured strict compliance with OSHA standards, and optimized overall operational efficiency.

• Directed a comprehensive sales portfolio, achieving a consistent closing rate of 64% year-to-date (YTD), surpassing the company average by 19%, and demonstrating exceptional performance in a competitive market.• Drove a total net revenue of $246,687 YTD, reflecting a deep understanding of sales dynamics and robust client relationship management that significantly contributed to overall business growth.• Designed and implemented targeted sales strategies that effectively increased client acquisition and retention, resulting in improved customer loyalty and expanded market presence.• Conducted in-depth market analysis to identify emerging trends and growth opportunities, leading to enhanced sales performance and elevated levels of customer satisfaction.

Fairfax, Va

• Served as the primary liaison for clients, providing exceptional customer service while rigorously adhering to industry regulations and standards, resulting in high client satisfaction and repeat business.• Achieved a 20% higher sales conversion rate compared to the company average, generating $840,000 in annual revenue through strategic and effective sales techniques.• Designed and implemented innovative marketing strategies that earned the company “Best Of” recognition in both online and print media, significantly enhancing brand visibility and reputation.• Oversaw and guided a team of sales professionals, focusing on comprehensive training and development to elevate team performance and overall productivity, resulting in improved sales outcomes.

Fairfax, Va

• Earned the prestigious President’s Club Award for exceptional performance in generating $1.2 million in new business revenue through strategic sales initiatives and client acquisition.• Formulated and executed a comprehensive quarterly sales strategy, leveraging strategic events and proactive client engagement to drive revenue growth and market expansion.• Coordinated and optimized surgical procedures to streamline operational workflows, resulting in improved efficiency and elevated levels of patient satisfaction and care quality.• Developed and maintained strong client relationships, which significantly contributed to a high rate of repeat business and an increased volume of client referrals.

Tysons

Met with prospective clients, to discuss how Hair Club’s products and services can provide solutions to a customer’s individual needs. Key Contributions:• Directly responsible for increasing retention rates through continuous communication, room visits and pipeline planning/forecasting.• Provided training for all "new hire" membership advisors for eastern region. • Increased program sales by 215%, through tracking of client history and matching their individual needs.• Managed accounts receivable, monthly budget, and prospective client list.• Received regional "Sales Person of the year Award" for 2005.

Education record

Some College Courses