Sofia Garcia Email & Phone Number

Baltimore, Maryland, United States

• Consulted with 50-100 PSL owners and customers daily through phone, email, and in-person interactions to manage accounts, process payments, and distribute invoices, ensuring seamless account management and customer satisfaction• Utilized Salesforce CRM to track and manage customer interactions, streamline ticketing processes, and maintain accurate customer data, enhancing overall efficiency• Collaborated with team members to solve operational challenges in the ticket office• Served as a point of contact for the Ravens' PSL owner rewards program, distributing rewards to PSL owners and organizing customer data within Microsoft Excel• Conducted interviews with season ticket holders to gather insights on their experiences, crafting and publishing compelling articles for the monthly newsletter, which strengthened fan engagement and community connection

Knoxville, Tennessee, United States

• Assisted customers over the phone as well as at the ticket windows • Managed season ticket member accounts and payment plans• Input data in customer profiles such as customer and financial information• Helped with gameday operations such as customer service and ticket sales

Knoxville, Tennessee, United States

Hosted game officials and visiting teams, collaborated with a team to set up and break down for a variety of athletic events, assisted full time staff in daily activities within the office, and designed credentials for various sporting event staff.

Knoxville, Tennessee, United States

Yielded high weekly rates for customer program sign ups, interpreted sales data of over 1,000 prospective members, and capitalized on customer service and experience.

Knoxville, Tennessee, United States

Managed an operating budget to coordinate an organization of over 300 active members, recruited and onboarded 147 members, retained 94% of members throughout my term, and delegated several committees to arrange our formal recruitment event of two weeks.