Sofia Herrera Email & Phone Number

San Jose, Ca, Us

•Effectively resolve over 50 client inquiries daily through email, phone calls, and walk-insupport channels regarding health & welfare benefits with exceptional customer service•Managed data entry in Excel to track healthcare coverage payments and pension contributions for3000 employees, ensuring accurate record-keeping and financial transparency.•Leveraged CRM software to optimize customer engagement and client inquiries, overseeing abroad range of administrative functions for over 3000 employees, with a commitment to operationalexcellence and client satisfaction.•Conducted thorough month-end audits for over 3000 employees, verifying benefits documentationand ensuring compliance and accuracy.

United States

•Optimized business processes and productivity by 40% through streamlining filing, scheduling,and inventory management•Led digitalization initiative to migrate over 5 years of physical employee documentation to ADP,improving the employee user experience for over 400 employees•Actively participated in the hiring process and contributed to the orientation of new teammembers, facilitating seamless integration into the organization’s culture and workflows•Proficiently managed I-9 documentation processes, ensuring strict compliance with legalrequirements and contributing to the smooth onboarding of new employees within the 6 internalAssociated Student departments

San Jose, California, United States

•Coordinated and communicated virtually with teams from accounting and technology industries(such as Adobe, CrowdStrike, and EY) to create over 15 professional development workshops andcompany tours while securing over $5000 in company sponsorship funding•Collaborated with 12 board members to plan and execute 20 events consisting of socials,networking, and career-building workshops to encourage members to enter corporate industries•Pioneered the inaugural Latinx-focused Career Fair, bringing 8 prominent companies to supportour community's professional development for over 70 members

San Jose, California, United States

•Led the recruitment and engagement of over 60 members by connecting with industry professionals, and managing communication channels through weekly newsletters and Slack channels•Orchestrated the creation and administration of more than 10 Google Form surveys to evaluate the feedback and experiences of WIB members at our events, driving continuous improvement •Pioneered the LatinX Women in Business Workshop by creating a project timeline, identifying a theme, speaker outreach, deadline establishment, & communication with board members to foster an inclusive community for all•Collaborated with a team of 12 executive board members to effectively plan and execute 30+ events consisting of socials, networking, and career-building workshops

San Jose, California, United States

•Conducted in-depth market research, analyzed competitors, target demographics, financial data, and metrics to identify key social media strategy differentiators•Collaborated with a diverse team to develop 10 innovative social media post concepts for seamless integration •Utilized SWOT & competitor analysis to identify & address problem areas, to create a plan of action •Achieved a 10% upswing in social media engagement via the implementation of data-driven strategies and posts

San Francisco, California, United States

•Orchestrated 10 various events, including tours, workshops and shows for various different ages•Launched a big event, Night at the CJM, with over 120 participants and over 5 different artists exhibits •Managed office space and administrative tasks such as filing, researching and organizing•Conducted 10+ interviews with high accuracy and integrity, followed up on applicants with onboarding plan

Oakland, California, United States

•Presented plans to managers on daily reservations, VIP reservation and parties in all 4 sections prior to rush hour service•Maximized the space by 40% with improved seating chart plans allowing for all 4 sections to be seated smoothly•Managed and trained 3 new hires and oversaw their daily tasks ensuring a 100% successful onboarding experience