Engaging in hands-on projects utilizing Amazon Web Services to implement diverse DevOps processes and services. Proficient in automation and orchestration tools like Ansible and Jenkins, with experience in designing and deploying containerized applications through Docker and Kubernetes. Skilled in managing CI/CD pipelines and automating infrastructure using Terraform.

Proficiently supported Windows desktop applications, effectively troubleshooting software issues, and providing comprehensive hardware assistance. Managed technical inquiries and service requests through a ticketing system, while leveraging Active Directory for user accounts and seamless network resource access. Demonstrated familiarity with Microsoft 365 to assist users with email configuration, software installations, and collaboration tools, enhancing overall productivity.